To understand how the skill is performing, you can enable Insights in Oracle Digital
Assistant.
Before you start
Before you can do this, you need to:
- Set up IDCS.
- Get access to the ODA External Endpoint URL credentials.
Refer to Overview of Configuring Digital Assistant for more information on these
prerequisites.
Follow these steps to enable Insights in ODA:
Here's what to do
-
Based on the user privileges assigned to you, sign in to Oracle
Digital Assistant using your SSO credentials.
-
Click Navigator, select
Development > Digital
Assistants, and then select your digital assistant.
-
From the side menu, click the Skills icon.
-
Select the HCM skill that you have configured.
-
Go to .
-
Select Enable Insights to gain insights into how the
skill is performing.
-
Go to .
Here you can see how the skill is performing. For example, complete versus
incomplete conversations and the top resolved intents.