How can I make adjustments to a benefit participant's due amount?

In the Benefits Service Center page of the participant, open the Benefit Coverage Payments task, Record Payment without Bill or Make Adjustments page. Select the Arrears option and enter the due amount.

If you want to make adjustments to multiple participants simultaneously, use the Upload Billing Payments integrated workbook. This workbook is available in the Person Data Loaders tab of the Evaluation and Reporting work area. This is the same workbook you use to record payments for multiple participants. Then, use the Allocate and Reconcile Payments process to update the payments you recorded. This process is available in the Processes tab, Billing Processes section.

The Review Benefit Coverages Payments page displays the payments or adjustments that you entered in the spreadsheet for a specific participant.