What happens if the benefits participant overpays or makes a partial payment?

Overpayments appear in the Current Credit field on the Record Payment page. For example, if the bill amount is 95 USD and the participant pays 100 USD, the excess amount of 5 USD appears in the Current Credit field.

The credit is automatically subtracted from subsequent charges and prorated for the rest of the year.

Underpayments appear in the Current Arrears field. For example, if the bill amount is 100 USD and the participant pays 75 USD, the outstanding amount of 25 USD appears in the Current Arrears field. The arrears are automatically added to subsequent bills and prorated for the rest of the year. Any outstanding amount at the end of the year is automatically carried over to the next year and appears in that year's bills.