Benefits Open Enrollment Diagnostic Report

You can use the Benefits Open Enrollment Diagnostic Report to discover and resolve open enrollment issues.

You can run this report before the start of an upcoming open enrollment after setting up new plan, options, and rates.

You can also run the report a few times as the changes get implemented for the open enrollment. This can reduce the issues that could possibly arise when the scheduled event process runs.

This report:

• Identifies any missing or incorrect setups that are associated with the target event and general configurations on self-service. Also, the report identifies the associated outcomes or drawbacks.
• Identifies the current state of enrollment and associated transactions and action items.
• Provides alerts on completing corrective and cleanup actions before you process the target event.
• Provides alerts and recommended use of relevant product features, such as Alerts and Plan Compare, that can help you manage the event and communicate effectively with participants.
• Recommends the best practices to follow on Purge Jobs, Auditing, Profiles, Lookups, and Batch Parameters. By using the the report, you can achieve optimal performance while processing the event for the identified set of participants.

In the Diagnostic Dashboard page, search for Benefits Open Enrollment Diagnostic Report . Here are the parameters you need to set to run this report:

• Program Name

• Life Event (Open/Administrative/Unrestricted Open)

• Life Event Date