1. Implementing and Using Journeys
  2. Considerations for Journey Notifications

Considerations for Journey Notifications

This table describes solutions for common requirements related to journey notification configurations:

Configuration Query Solution
What BI data models and templates are available for journey notifications? The journey notification templates you can use, are listed here:
  • ChecklistWelcomeReport (ChecklistWelcomeDataModel): Started to the worker only when journey of the category Enterprise Onboarding is assigned.
  • TaskActionRequiredReport (TaskNotificationDataModel): Started for all task types when an action needs to be performed by the user.
  • TaskFYIReport (TaskNotificationDataModel): Started for all task types as an information only notification.
  • ChecklistTaskCombinedNotificationReport (ChecklistTaskCombinedNotificationReportDataModel): Started to send combined notifications (both actionable and FYI) for journey tasks for each performer, each day, each journey.
  • ChecklistTaskPerformerFYIReport (TaskNotificationDataModel): Sends report without the Complete and Not Applicable actions buttons if either of the buttons are disabled using the Display Properties.

See the Templates and Data Models Used for HCM Notifications Based on Reports topic in the Using Common Features for HCM guide.
Can journey notifications be configured according to my organization's requirements? Yes, for more information see the Configure Checklist Notifications Using Reports topic in the Using Common Features for HCM guide.
How can I turn off journey task notifications? You can stop sending notifications to performers every time a task is assigned or reassigned. To do this, uncheck the When task is assigned or reassigned check box for Performer in the Notification Overrides section on the task configuration page.

Based on the configuration change, the task will not appear in the journey summary notification as well. If this is the configuration for all tasks in a journey, then no summary notification will be activated.
How can I disable the journey welcome email notification? You can uncheck the Send notification on checklist allocation check box under the Display Settings tab when configuring a journey.
Why is the LoV empty on the Notification Overrides section of the Notification and Reminders tab? Prior to release 19C, the user had to select a value from the drop-down list. This selection is no longer required. However, the list of values (LoV) is retained for backward compatibility.
Can I move from BIP based notifications to alerts based notifications? Yes, you can. For more information, see the How You Configure Notifications and Features with Only Alerts-Based Notification Support topic.
Can I remove the Mark as Complete and Mark as Not Applicable buttons in the task notification? Yes, you can. If you specify Hide for either Mark as Complete or Mark as Not Applicable when configuring task display properties, both the action buttons don't appear on the task notification. The task notification in this case becomes an FYI notification instead of an action required notification.

If you remove the buttons using BPM for the task, the task won’t get completed in BPM and the task status will always show as In Progress.

Removal of the Mark as Complete and Mark as Not Applicable buttons from the BPM Workflow (AllocatedHumantask) is not a recommended action or a supported option. Both the buttons should be there in the AllocatedHumantask for notifications to be automatically removed from the worklist.

Additionally, it is recommended not to modify the seeded AllocatedHumantask workflow as it will impact all journey tasks.
How are tasks displayed in the journey combined summary notification? Tasks are displayed in the journey summary notification based on when they are due, that is, the task due earliest is displayed first in the list. If there are no due dates configured for your tasks, then there is no definite order for listing the tasks in the combined notification. This is applicable even if sequence is defined for the tasks.
How can I send an email communication to new hires? You can't send emails to new hires from Journeys. You can however explore the Alerts Composer functionality to meet email notification requirements.
Why is the user not able to view journey task notifications?

The workers may not have the required privileges to view the notifications.

Check and enable these profile options for BIP notifications:
  • BIP_EMAIL_NOTIFICATION_HCM
  • BIP_EMAIL_NOTIFICATION_HCM_PER
  • BIP_ONLINE_NOTIFICATION_HCM
  • BIP_ONLINE_NOTIFICATION_HCM_PER

After you enable the profile options, the journey needs to be assigned to the person to view the changed data in the notifications.

If the user hasn't inherited these privileges through any custom role, then you need to grant the privileges to the user:
  • Aggregate privilege:
    • Print Worker Portrait (ORA_PER_PORTRAIT_MAINTENANCE_DUTY)
  • Function privileges:
    • View Notification Details (PER_VIEW_NOTIFICATION_DETAILS)
    • Approve Transactions (PER_APPROVE_TRANSACTIONS)
How can I delay the welcome notification when an Enterprise Onboarding journey gets assigned? For more information, see the document How to delay Enterprise Onboarding Welcome Notification (https://community.oracle.com/customerconnect/discussion/490310) on Customer Connect.
Why are notification reminders not being sent, even though they are configured at the task level? Task reminder notifications will be sent only when the task is configured with a target duration.
How can I customize the reminder notification? If you are using Alerts-based notification, you can customize the ORA_CHK_TASK_REMINDER alert.

If you are using BIP-based notifications, you can’t customize because the reminder notification doesn’t have an associated BIP template or data model.

Reminders are sent for each task individually and can’t be combined.
Why is the email notification for an offboarding journey not sent to the home email of the terminated worker? The journey notification for an offboarding journey will be sent to the home email only if the following conditions are true:
  • The worker has no active assignment in the application when the journey notification is being activated.
  • The notification is activated after the termination date and the worker has no active assignments left.
Will a user who doesn’t have a person record receive a journey task notification? Yes, such a user will only receive a bell notification, but not an email notification.
How can I send the journey task notification to a person who isn’t a user in the Cloud HCM application? Notifications to non-users aren’t supported. You can explore building custom BI reports which can then be emailed to specific email IDs of the external persons or vendors.
Can I enable only reminder notifications for journey tasks, even if other task notifications are disabled? Yes, you can.
How do journey and task notifications behave in different scenarios? When a journey is deleted or a task is removed or reassigned, the task notification is withdrawn and the notification content is blank.

When a journey is force closed, the task notification is withdrawn and the notification content displays the task status as Force Closed.
What happens to existing notifications when you enable Journeys? Existing notifications continue to be started. If the ORA_PER_JOURNEYS_ENABLED profile option is enabled, you are directed to the appropriate Journeys pages.

If the profile option isn't enabled, you will continue to be directed to the respective responsive Onboarding and Checklists pages.
Can I include attachments and comments in a journey BIP notification? Yes, you can. However, the comments and attachments are stored as part of the notification and won't be accessible from the journey task.