Troubleshoot the Multiple Worksite Report

There are multiple scenarios where data errors would require the reprocessing of the Multiple Worksite Report (MWR). Many of these are logged as events in the MWR exception report.

In the event of such data errors:

1. Roll back the Multiple Worksite Electronic Report flow.

2. Roll back the Quarter-to-Date Archive flow.

3. Resolve your data errors, as described in the MWR exception report.

4. Run the Quarter-to-Date Archive flow, and ensure all processes have completed.

5. Resubmit the Multiple Worksite Electronic Report flow.

6. Transmit the output file to the EDI Center.

The following are examples of data errors that would require the rerun of the MWR process:

Location Was Incorrectly Excluded from Report

One or more locations are marked as No for the Include for Reporting field despite having active employees assigned to them.

All active employees must be assigned to a location that's included in the report. During the data error resolution step, do one of the following.

• Reassign the active employees to an eligible location.

• Change the locations' reporting status from excluded to included:

  1. Start the Locations task.

  2. In United States Multiple Worksite Reporting, change Include for Reporting to Yes.

Included Location Was Marked as Inactive

One or more inactive locations were included in the report. When the MWR process was run, all employees attached to these locations were listed in the exception report.

During the data error resolution step, do one of the following for each affected location.

• Reactivate the location.

• Move all employees to an active location, and remove the inactive location from the report.

  1. Start the Locations task.

  2. In United States Multiple Worksite Reporting, change Include for Reporting to No.

Employee Wages Were Changed After the Report Was Run

This can occur as a result of a late payroll run, balance adjustment, and so on. In this case, no data errors exist. However, you must roll back the MWR and Quarter-to-Date flows and update the employee's payroll data.

Report Was Run Before All Quarter-to-Date Archive Processes Were Complete

The Multiple Worksite Electronic Report flow was started before all Quarter-to-Date Archive flows have completed. As a result, the archive provided the report with incomplete data.

No data correction is required. Roll back the processes and resubmit them, in the proper order, ensuring they complete processing.

Work-at-Home Employees Not Appearing in Report

One or more employees designated as work-at-home are reported in the MWR in location 999999, or they're included in locations outside their state of residence.

Employers can report employees to any location defined on their Reporting Information card. If this location doesn't match their residence state, the MWR identifies it as a warning.

For each work-at-home employee, check the following.

• Employees are properly marked for inclusion in this run of the MWR.

• A location exists representing each of the employees' states.

  Make sure you have selected those locations as the reporting location for work-at-home employees on their reporting cards.

  At minimum, you need one location per state for all designated work-at-home employees.