Create Users

Here you're going to configure user categories for proxy user and then create proxy users.

Set Up User Categories for proxy Users

You can configure proxy users to have different password expiry policy. We recommend this because it ensures that the regular password expiry rules don't apply to proxy users. To achieve this, you must create user categories for proxy users.

Here you'll create a category, that's specific to proxy users. These categories use password policies that don't expire passwords.

1. Sign in to your service application as an administrator.

2. Go to the Security Console work area and click User Categories.

3. Click Create.

4. On the User Category: Details page, click Edit.

5. In the User Category Name field, enter a name. This name could be ProxyUsers.

6. Click Save and Close.

7. Click Password Policy, and then click Edit.

8. Enter appropriate information for proxy user password policy.

   Note: We recommend that you set up the Days Before Password Expiration to a high number, such as 1500. This gives sufficient time before the password expiry warning.

9. Click Save and Close.

10. Click Done.

Create Proxy Users

It is recommended to create your proxy user accounts:

1. Sign in to your service application as an administrator.
2. Go to the Security Console work area and click Users.
3. Click Add User Account.
4. Add three separate users one at a time and grant them roles:
   1. From the User Category drop-down list, select ProxyUsers.
   2. Fill in the First Name, Last Name, and Email fields.
      Note: The User Name field has the default value of the email address user name. Overwrite that in the next step.
   3. In the User Name field, select one of the entries in the tables PUDS_CSS_USER, PUDS_CSS_ADMIN, or PUDS_ANONYMOUS_USER.
   4. Enter a password and confirm the password.
      Note: Passwords must be at least eight characters long.
   5. Click Add Role.
   6. In the Search field, enter the value listed in the Roles Granted column of the following table that corresponds to the user that you created.
   7. When the role is found, click Add Role Membership and click Done.
   8. Click Save and Close and repeat these steps for each of the three users you must create.

We recommend that you use the following codes when creating proxy user accounts.

User	Roles Granted	Role Code
PUDS_CSS_USER	Communications Customer Self-Service Viewer Proxy User	ORA_ATC_COMMUNICATIONS_CUSTOMER_SELF_SERVICE_VIEWER_PROXY_USER_ABSTRACT
PUDS_CSS_ADMIN	Communications Customer Self-Service Manager Proxy User	ORA_ATC_COMMUNICATIONS_CUSTOMER_SELF_SERVICE_MANAGER_PROXY_USER_ABSTRACT
PUDS_ANONYMOUS_USER	Customer Self-Service Proxy Anonymous User	ORA_SVC_CUSTOMER_SELF_ SERVICE_PROXY_ANONYMOUS_USER
selfregistration_admin	Sales Administrator	ORA_ZBS_SALES_ADMINISTRATOR_JOB