Set Up Profile Options for Self-Service Optimization

Here's how you can set up the profile options.

1. Sing in to your service application as an administrator.

2. In the Setup and Maintenance work area, go to the following:

   • Offering: Service

   • Functional Area: Digital Customer Service

   • Task: Manage Digital Customer Service Profile Options

3. Set up the following profile options:

   FND_IDP_PROXY_USER_ WHITELIST	Default value is None.	New values are PUDS_CSS_USER , PUDS_CSS_ADMIN , and PUDS_ANONYMOUS_USER	Identify the list of allowed proxy users.
   ORACLE.ADF.VIEW.ALLOWED_ ORIGINS	Default value is None.	New value is * or specific comma-separated domain names.	Lists the trusted domains that can make requests.
   CORS_ACCESS_CONTROL_ALLOW_ HEADERS		New values are Puds-Access-Token, kmauthtoken, content-language, X-Oracle-ABCS-SessionId, X-Oracle-ABCS-UserId	Specifies a comma-separated list of headers that are allowed as part of a CORS request.
   SVC_CSS_USER_ROLE_COMMON_ NAME	Default value is ORA_SVC_CUSTOMER_SELF_SERVICE_USER_ABSTRACT	New value is ORA_ATC_COMMUNICATIONS_CUSTOMER_SELF_SERVICE_VIEWER_USER_ABSTRACT	Copy of a Customer Self-Service User with additional privileges added.
   SVC_CSS_ACCT_ADMIN_ROLE_ COMMON_NAME	Default value is ORA_SVC_CUSTOMER_SELF_SERVICE_ACCOUNT_ADMINISTRATOR_ABSTRACT	New value is ORA_ATC_COMMUNICATIONS_CUSTOMER_SELF_SERVICE_MANAGER_USER_ABSTRACT	Copy of a Customer Self-Service Account Administrator with additional privileges added.
   SVC_CSS_USE_FA_AS_IDP	Default value is True.	New value is False.
   SVC_CSS_PUDS_CACHE_ DURATION	Default value is 15.	New value is integer in minutes, example 10.	Determines the amount of time, in minutes, that Self-Service Optimization objects are cached.