Manage Noncurrency Bill Unit Allowance Adjustment Requests

From the Bill Unit Usage view, you can see a list of the current balances for all the usage allowances for a particular bill unit and then adjust the allowance balance.

Set Adjustment

As an agent, you can make adjustment to usage balances for billing based on your customer's requirement. To set adjustments:

1. Navigate to the Bill Usage view from the following page:

   • Billing Dashboard > Usage tile

   • Customer 360 Dashboard > Bill Unit Balance Dues tile > Action > View Usage

2. On the Usage page, select the appropriate resource.

3. Click Action > Adjust Allowance Balance.

4. On the Set Adjustment page, enter the appropriate information to set the noncurrency adjustment.

5. Click Continue.

6. On the Review before submit page, review the adjustment that you have set up.

7. Click Submit.

This sends the adjustment request to the manager for approval or directly to the billing application depending on the adjustment threshold value.

Manage Adjustment Requests

As a manager, if the agent requests an adjustment that's above the threshold, then you can view, update, accept, or reject that adjustment.

1. Open a service request for a noncurrency bill adjustment. This opens a summary view of the adjustment request submitted by the agent.

2. On the Review before Approval page, you can edit, reject, or approve the billing adjustment.

3. When you click Edit, you're taken to the Edit Noncurrency Bill Adjustment page. Here you can update the amount. Click Continue. Then on the Review before Approval page, click Approve.

After your billing application has processed the adjustment request, you can see the details of this adjustment.