Submit Bill Adjustments and Dispute Amounts Exclusive of Taxes

To align the processing of bill adjustments and disputes by billing systems for proper tax treatments, as the customer service agent, you can submit adjustment and dispute amounts that are exclusive of taxes.

As the agent, you can see an amount without taxes for charges that you want to adjust or dispute, set adjustment or dispute amounts that do not include taxes, and select a tax treatment. A tax treatment that includes taxes indicates that an additional amount of adjustment or dispute for taxes is added to the amount that you set as the agent. A tax treatment that excludes taxes indicates that no additional tax amount is added to the adjustment or dispute amount set by you as the agent.

In both tax included and tax excluded scenarios, you as the agent can:

• • Set adjustment or dispute amounts up to 100% of the charge amount exclusive of taxes.
  • Pass adjustment or dispute amounts without taxes to billing for processing.