Cloud Service Licensing Information
Feature availability for Intelligent Advisor Cloud Service products
An Intelligent Advisor Cloud Service site is provisioned with the first purchase of any of the following:
- Oracle RightNow Universal Policy Automation Tier 3 Sessions (T3Sessions)
- Oracle Policy Automation Agent Cloud Service (Agents)
- Oracle Policy Automation Enterprise Assessment API Cloud Service (AssessAPI)
- Oracle Policy Automation for Workers Cloud Service (AllEmployees) - discontinued
- Oracle Intelligent Advisor Interactions (Interactions)
Table 1 lists feature availability for each of the above. The Y value in a column means that the feature is available with the specified product; a dash means that it is unavailable. It also shows where Oracle Policy Automation Collaboration Cloud Service (Collab) is available as an extra cost add-on option to enable additional functionality.
The table below describes only what features are available with each Intelligent Advisor Cloud Service offering. For specific cloud service usage limitations, consult Oracle Customer Service and Support Cloud Services Descriptions and Metrics.
Except as noted below, a single Intelligent Advisor Cloud Service site can be licensed for any combination of these offerings.
| Feature/Option | Product | |||||
|---|---|---|---|---|---|---|
| Policy Modeling | T3Sessions | Agents | AssessAPI | AllEmployees | Interactions | Notes |
| Rule, interview and test case authoring | Y | Y | Y | Y | Y | |
| Data mapping | Y | Y | Y | Y | Y | |
| Debugging and what-if analysis | Y | Y | Y | Y | Y | |
| Deploy to Hub | Y | Y | Y | Y | Y | |
| Collaborative authoring and versioning | Extra cost option: Collab | Y | ||||
| Inclusions | Extra cost option: Collab | Y | ||||
| Online Interviews | T3Sessions | Agents | AssessAPI | AllEmployees | Interactions | Notes |
| Anonymous browser interviews | Y | - | - | - | Y | |
| B2C Service Customer Portal interviews | Y | - | - | - | - | |
| B2C Service Console interviews | - | Y | - | - | - | |
| Single-sign-on browser interviews for B2C Service agents | - | Y | - | - | - | |
| Oracle Fusion online agent interviews | Y | Y | - | - | Y | |
| Oracle HR Help Desk online employee interviews | Y | Y | - | Y* | Y# |
*User-based license compliance must be implemented. Oracle Policy Automation for Workers Cloud Service can only be used for employee facing interviews, and cannot be licensed together with Oracle Policy Automation Agent Cloud Service. #Employee interviews will consume billable interactions. Note that Oracle Intelligent Advisor Interactions cannot be licensed together with Oracle Policy Automation for Workers. |
| Other web service connected interviews | Y | Y* | - | Y* | Y | *User-based license compliance must be implemented. Oracle Policy Automation for Workers Cloud Service can only be used for employee facing interviews, and cannot be licensed together with Oracle Policy Automation Agent Cloud Service. |
| Generate and upload forms | Y | Y | - | Y | Y | |
| Hub | T3Sessions | Agents | AssessAPI | AllEmployees | Interactions | Notes |
| Deployment management | Y | Y | Y | Y | Y | |
| User management | Y | Y | Y | Y | Y | |
| OCI IAM Identity Domain integration for Hub users* | Y | Y | Y | Y | Y | *Require separate OCI subscription for access to certain IAM features |
| Interview statistics | Y | Y | - | Y | Y | |
| Web service statistics | Y | Y | Y | - | Y |
|
| Policy repository | Extra cost option: Collab | Y | ||||
| Web Services | T3Sessions | Agents | AssessAPI | AllEmployees | Interactions | Notes |
| Assess service and Answer service | Y* | - | Y | - | Y | *If both Oracle Policy Automation Enterprise Assessment API and Oracle RightNow Universal Policy Automation Tier 3 Sessions are purchased, assess and answer service calls are counted as Assessments instead of as Tier 3 sessions. |
| Interview service | Y* | - | - | - | Y* | *The Interview service is deprecated functionality, advisable for use only with August 2016 style interviews. |
| Batch assess service | Y* | - | Y | - | Y | *If only Oracle RightNow Universal Policy Automation Tier 3 Sessions is purchased, each call to the Batch Assess REST API can process a single case only, and will count as one Tier 3 Session. If Oracle Policy Automation Enterprise Assessment API is purchased, multiple cases can be assessed in a single call to the Batch Assess REST API, and each case is counted as one Assessment. |
| Decision service | Y* | Y | Y* | *Decision service references do not count towards billable usage. In particular, calls to a decision service from a deployed Policy Modeling project do not increase the count of Tier3 Sessions or Interactions that have been used. | ||
| Chat service | Y* | - | - | Y | Y* | *Oracle Digital Assistant (ODA) skills that use interviews through the built in Intelligent Advisor integration do not consume Tier 3 Sessions or Interactions. Even though the ODA integration with Intelligent Advisor uses the Chat service, this usage is included in your Oracle Digital Assistant license. |
| Testing service | Y1 | Y2 | Y1 | Y2 | Y1 |
1. Any use of Testing service in production environments is considered billable activity, the same as if cases were being passed through Determinations API. 2. The Testing service is not available in productions environments if using only this SKU. |
| Other Add-ons (available at extra cost) | T3Sessions | Agents | AssessAPI | AllEmployees | Interactions | Notes |
| US Government, UK Government and US Department of Defense hosting options | Y | Y | Y | Y | Y | |
| Custom SSL hosting | (No cost self-service option) | |||||
| Virtual private network | Y | Y | Y | Y | Y | |
| Additional bandwidth and storage | Y | Y | Y | Y | - | |
Note that every interview counts towards billable activity even if the connected application prevents an interview from loading. For example, if a web service connector enforces user access restrictions or performs data validation during the launch of an interview. Similarly, every case processed by a web service is counted, even for cases where the supplied data is invalid.
Tip: You can to Download Service Usage Metrics In Intelligent Advisor Hub to see the billable usage volumes for T3Sessions, Agents, AssessAPI, Interactions and AllEmployees.
Non-metered consumption of Intelligent Advisor Interactions
Non-metered consumption of Intelligent Advisor Interactions is available for agents logged into Oracle Fusion. This applies when all of the following are true:
-
The Fusion agent user is interacting with an Intelligent Advisor interview that is embedded in Fusion via one of the supported mechanisms
-
The Intelligent Advisor interview is connected to Fusion via a standard Oracle Fusion connection (does not include connections via Oracle Integration)
-
The agent user has been authorized for access to one of these editions:
-
Oracle Fusion Sales Enterprise
-
Oracle Fusion Sales Premium
-
Oracle Fusion Service Enterprise
-
Oracle Fusion Sales and Service Premium Cloud Service
-
Oracle Fusion Sales and Service Enterprise Cloud Service
-
Oracle Fusion Sales and Service Standard Cloud Service
-
Oracle Fusion Sales and Service Limited Cloud Service
-
Permitted combinations of Intelligent Advisor Cloud Service products
Intelligent Advisor is designed to be the central policy solution for all your enterprise use cases. So, in most cases, the Intelligent Advisor products above can be purchased in any combination, resulting in all the corresponding features being available in a single Intelligent Advisor site:
T3Sessions: compatible with Agents, AssessAPI and AllEmployees
Agents: compatible with T3Sessions and AssessAPI.
AssessAPI: compatible with T3Sessions and Agents
AllEmployees: compatible with T3Sessions and AssessAPI. Not compatible with Agents or Interactions.
Interactions: not compatible with any other Intelligent Advisor products
Prerequisites, entitled products, and restricted use licenses for Intelligent Advisor Cloud Service products
Table 2 lists the prerequisites, entitled products, and restricted use licenses for Intelligent Advisor Cloud Service products.
| Product | Licensing Information |
|---|---|
|
RightNow Universal Tier 3 Sessions |
Entitled Products and Restricted Use Licenses RightNow Universal Tier 3 Sessions includes a restricted-use license of Oracle Analytics Publisher Desktop only to create form templates that will be processed by Intelligent Advisor Cloud Service. Prerequisite Products None |
|
Oracle Policy Automation Agent Cloud Service |
Entitled Products and Restricted Use Licenses Oracle Policy Automation Agent Cloud Service includes a restricted-use license of Oracle Analytics Publisher Desktop only to create form templates that will be processed by Intelligent Advisor Cloud Service. Prerequisite Products None |
|
Oracle Policy Automation Enterprise Assessment API Cloud Service |
Entitled Products and Restricted Use Licenses None Prerequisite Products None |
| Oracle Policy Automation for Workers Cloud Service (discontinued) | Entitled Products and Restricted Use Licenses
Oracle Policy Automation for Workers Cloud Service includes a restricted-use license of Oracle Analytics Publisher Desktop only to create form templates that will be processed by Intelligent Advisor Cloud Service. Prerequisite Products None |
|
Oracle Policy Automation Collaboration Cloud Service |
Prerequisite Products Oracle Policy Automation Collaboration Cloud Service can only be purchased as an add-on to the following:
|
| Oracle Intelligent Advisor Interactions |
Entitled Products and Restricted Use Licenses Oracle Intelligent Advisor Interactions includes a restricted-use license of Oracle Analytics Publisher Desktop only to create form templates that will be processed by Intelligent Advisor Cloud Service. Prerequisite Products None |