Use SMS Notifications for Asset Incidents and Warnings

Oracle IoT Asset Monitoring Cloud Service integrates with the Twilio SMS service to help provide seamless SMS notifications.

You can configure Oracle IoT Asset Monitoring Cloud Service to send SMS notifications for asset incidents and warnings. When a rule triggers an asset incident or warning, SMS notifications are sent to all configured subscribers on their mobile devices.

SMS notifications eliminate the need to monitor the Oracle IoT Asset Monitoring Cloud Service application continuously. All subscribers are actively informed about asset incidents and warnings that need attention. You can then use the Oracle IoT Asset Monitoring Cloud Service mobile application or Web interface to look at, and address, the issues.

You must have a Twilio account subscription to use the SMS notification service. Add your Twilio account information to Oracle IoT Asset Monitoring Cloud Service to start using the notification service. After adding your account, you can add subscribers that need to receive these notifications, and select the rules that should send the notifications.

Add Your Notification Account Details

To start using the notification feature, add your notification account details in Oracle IoT Asset Monitoring Cloud Service. For SMS notifications, add your Twilio account details.

1. In the operations center, click Menu (), and then click Configuration.
   If you are in the design center, you need to click Previous () before you see the Configuration option in the menu.
2. Click the Settings tab ().
3. Under Notifications, click Add ().
4. Enter a Name for your notification account.
   For example, My Twilio Account.
5. Select your Provider.
   Oracle integrates with Twilio, as the third-party notification service provider.
6. Enter the SID for your Twilio account.
   This is your Twilio account SID that you can get from your Twilio console.
7. Enter the Authorization Token associated with your Twilio account.
   You can get the authorization token from your Twilio console.
8. Enter the Sender Phone No for notification messages.
   The sender phone number is provided by Twilio, and can be generated in your Twilio account.
9. Click OK to add the notification account.

You can next add subscribers or recipients for the SMS notifications.

Add Subscribers for the Notifications

You can add one or more subscribers for a notification. You can also create different subscriber groups and add them to rules, as desired.

1. Click Menu (), and then click Design Center.
2. Select Organization from the Design Center sub-menu.
3. Click Subscribers.
4. Click Create Subscriber ( to add a new subscriber or group or subscribers.
5. Enter a Name for the subscriber or group of subscribers that you are creating
   For example, Water Utility Team

   You may want to create different subscriber groups based on the assets managed by each group.

6. Select your Notification Account.
   See Add Your Notification Account Details for more information about adding a notification account.
7. (Optional) Select pre-existing Rules to subscribe to events from the selected rules.
   Note that you can also add notification subscribers to a rule by editing the rule, or when creating a rule.
8. (Optional) Select existing Users to add them as subscribers.
9. Enter the subscriber Phone Numbers.
   Precede the phone numbers with the country codes. Press enter after entering each phone number.
10. Click OK to finish creating the subscriber group.