7 Use the Mobile App

Use the mobile app to view and update incidents while working on machine maintenance. You can also locate a machine on the map and view the sensor data for the machine that you are repairing.

View and Update Incidents in the Mobile App

Use the mobile app to view and update an incident while you are on the field repairing or maintaining machines.

  • Tap an incident from the Incident list or use theSearch to search for a specific incident.
    The Info tab is selected by default.
  • To update the state, tap State and then tap Down Arrow icon to select a state from the list.
    By default, the state is set to New. After you modify the state, you cannot change it back to New.
    The available states are: Open, Work In Progress, and Withdrawn.
  • To update the priority, tap Priority and then tap Down Arrow icon to select a priority from the list.
    The available priorities are: High, Medium, and Low.
  • Tap Comments tab to view or add comments to this incident.

View the Sensor Data in the Mobile App

View the sensor data for a specific machine on the mobile app to diagnose the issue that generated the incident that you are trying to resolve.

  1. Tap an incident from the Incident list or use the Search field to search for a specific incident.
    The Info tab is selected by default.
  2. On the Info page, tap the Machine name.
  3. From the tab bar, tap Sensors Sensor icon.
  4. (Optional) Tap Filters and then define a criteria to filter the sensor data:
    • Time Period: Select live to view the real-time data, or choose to view the data for the last day, last week, or last month.
    • Sensor: Select one of the available sensors for this machine.
    • Attributes: Select one or more attributes to monitor for the selected sensor.
  5. (Optional) From Additional Info select one or more options to contextualize the sensor data:
    • Behind Plan
    • State Changes
    • Products Manufactured
  6. Tap Down Down iconlocated next to Filters, to close the filter options panel.

Locate a Machine

Locate the machine for a certain incident in the mobile app while you are working on machine maintenance on the field.

  1. Tap an incident in the Incident list or use the Search field to search for a specific incident.
  2. On the Info page, tap the Machine name.
  3. From the tab bar, tap Map Map icon.
The floor plan map for this factory appears. The machine involved in this incident is signaled on the map with a Machine Machine icon icon.

Log Out of the Mobile App

Log out of the mobile application after you finish your work..

  1. Tap Menu Menu icon and then tap About About icon.
  2. Tap Sign Out.