9 View and Manage Incidents

Incident reports identify issues that require your attention.

Topics

• View the Incidents List

• Search for an Incident

• Sort the Incident List

View the Incidents List

The incidents list displays incident information.

Click the Menu () icon, and then click Incidents.

Search for an Incident

Use a search filter to locate a specific incident.

1. Click Menu , and then click Incidents.
2. Click Filter .
3. Select one of these options in the first list:
   • Show All: Select this option to display all incidents.
   • Priority: Select this option to search for a incidents by their priority.
   • Reported Time: Select this option to search for a incidents by their reporting time.
   • Last Edited: Select this option to search for a incidents by the their last edited time.
   • Status: Select this option to search for incidents by their status.
   • Type: Select this option to search for incidents by their type.
   • Summary: Select this option to search for incidents by their summary.
4. Select one of these options in the second list:
   • is: Select this option to search for an incident with a specific priority, status, or type.
   • is not: Select this option to search for an incident by excluding a specific priority, status, or type.
   • before: Select this option to search for an incident that was reported or last edited before a specific date.
   • after: Select this option to search for an incident that was reported or last edited after a specific date.
   • starts with: Select this option to search for an incident using a full or partial search phrase. For example, you can locate the incident Noise Hazard by searching for N, No, or Noise.
   • matches: Select this option to search for an incident using an exact match. For example, to locate the incident Noise Hazard, enter Noise Hazard in the search field.
   • does not match: Select this option to search for an incident by excluding the search criteria you enter. For example, entering Noise Hazard returns all incidents except Noise Hazard.
5. Enter or select the search parameters in the third field.
6. (Optional) Click the Add () or Remove () icons to add or remove search filters.
7. (Optional) Click Clear Search to remove the search filters.

Sort the Incident List

Sort the incident list to group incidents by status, priority, type, reported time, last edited, or summary.

1. Click the Menu () icon, and then click Incidents.
2. Use one of these methods to sort the incidents:
   • Click the Sort arrow in a column header to sort the incident list. Clicking the arrow toggles the sort order between ascending and descending.
   • Right-click in a column, click Sort, and then select Sort Ascending or Sort Descending.

View Incident Details in the Map View

In the map view, incidents are represented by a circle with an integer value. In the map view, incidents in close geographic proximity are represented by a circle with an integer value. Clicking the circle automatically increases the map magnification and displays the individual incidents that form the cluster.

1. Click the Menu () icon, and then click Map.
2. Select Incidents on the Personnel tab at the bottom of the map view.
3. Click Zoom Out () until it reaches its maximum setting and all continents are visible.
4. Click the incident icon until individual incident icons appear, click an incident icon, and then click View () to view details for the specific incident.
5. Click the map to return to the map view.