Test the Integration with Siebel

Each time you create a set of SSO accounts, it's important to test that the accounts are properly provisioned.

Log into Siebel CRM with the SSO credentials for the new account.
If you are unable to log in, there might be a problem with the SSO configuration or with the IDCS account. See Enable Single Sign-On Between Siebel CRM and Live Experience or Create Matching Users in Siebel, Live Experience, and IDCS.
Click the button that expands and collapses the Live Experience Associate Desktop panel.
If the panel does not open, there might be a problem with the iframe or the button. See Extend Siebel to Accept the Live Experience Associate Desktop or Link Live Experience Events to the Siebel Business Service.
If the panel opens, but the panel fails to load the Live Experience Associate Desktop, there might be a problem with the SSO configuration or with the IDCS account. See Enable Single Sign-On Between Siebel CRM and Live Experience or Create Matching Users in Siebel, Live Experience, and IDCS.
Open the Live Experience Associate Desktop panel and make a test call.
If there is no sign of an incoming call, there might be a problem with the tenant configuration embedded in the iframe. Make sure the iframe includes the correct link to your Live Experience tenant. See Extend Siebel to Accept the Live Experience Associate Desktop.
Answer the call.
If the caller's contact and account information are not displayed in Siebel CRM, ensure there is an account record in Siebel for the test caller or there might be a problem with the account lookup configuration. See Create a Siebel Business Service.
End the call.
If an Activity Report isn't automatically created in Siebel CRM, there might be a problem with the Siebel Business Service. See Create a Siebel Business Service.