1. Administering Live Experience
  2. Use the Live Experience Demo App with B2C Service

Use the Live Experience Demo App with B2C Service

Discover how to use the Oracle Live Experience demo app to experience and demonstrate how Live Experience works in Oracle B2C Service.

  1. Set up and configure the Live Experience demo app.
    See Install the Live Experience Demo App on iOS or Install the Live Experience Demo App on Android, using the following specific configuration values:
    • Cloud Address: Enter live.oraclecloud.com or live.emea.oraclecloud.com for the EU
    • Tenant: Your assigned tenant name
    • Client ID: Your assigned client ID
    • Secret: Your assigned secret

    Configure the remaining settings as you wish.

  2. Log in to B2C Service and create a new contact.
    You may want to do this during your demo, or handle it beforehand.
    1. Log in to B2C Service using an account that has the Live Experience profile.
    2. Create a new contact, ensuring the name and email address match those you configured in the Live Experience demo app.

    B2C Service uses first and last names to look up contact records. You need to have a matching contact in B2C Service or you won't be able to save incidents and show incident history. When you place a call from the Live Experience demo app to B2C Service, you see the contact information in a new incident.

  3. Place a call from the Live Experience demo app to B2C Service.
    After you have the Live Experience demo app configured, and you create a matching contact in B2C Service, you can initiate a call from the demo app from any of the scenarios.
    1. Make sure you expand the Associate Desktop extension, or you won't get incoming call notifications.
    2. From the demo app, tap on the widget to initiate a call to Live Experience.
      The call comes into Live Experience.
    3. If you haven't expanded the call queue panel in the extension, when you get an incoming call you see a notification window. Click Answer to answer the incoming call.
      A new B2C Service incident is automatically created and your demo contact is open.
    4. Update any of the incident information you like.
    5. Repeat the process as required. Each time you place a call, the contact's incident history is updated and a new incident is created.