Model class for engagement.
name | data type | type | namespace | min/max occurs | description |
---|---|---|---|---|---|
assignedTeam | string | element | 0/1 | The team to which the engagement was routed. | |
associateInitiated | boolean | element | 1/1 | Indicates whether the engagement was initiated by the associate (true), or by the customer (false). | |
contents | string | element | 0/1 | Contents of the engagement: AUDIO, AUDIOVIDEO, VIDEO. | |
context | string | element | 0/1 | List of Context Attributes. | |
duration | integer | element | 0/1 | Duration of the engagement, in seconds. | |
endDate | dateTime | element | 0/1 | Date the engagement ended (in unix timestamp format). | |
id | string | element | 0/1 | Unique identifier for the engagement. | |
pendingTime | long | element | 0/1 | The time the engagement spent in queue before being answered. | |
reason | string | element | 0/1 | Displays information about why the engagement failed or was unsuccessful. | |
recordings | recordingV1 | element | 0/unbounded | List of recordings in the engagement. | |
releaseState | string | element | 0/1 | Specifies whether the engagement was answered (connected) or not answered (attempted). | |
startDate | dateTime | element | 0/1 | Date and time the engagement started (in unix timestamp format). | |
status | string | element | 0/1 | Specifies whether the engagement was successful or unsuccessful. | |
users | engagementUserV1 | element | 0/unbounded | List of users in the engagement. |
Example
<engagementV1> <startDate>...</startDate> <endDate>...</endDate> <id>...</id> <duration>...</duration> <contents>...</contents> <context>...</context> <users> <uri>...</uri> <association>...</association> </users> <recordings> <uri>...</uri> <user>...</user> <created>...</created> <duration>...</duration> <size>...</size> <contents>...</contents> </recordings> <releaseState>...</releaseState> <status>...</status> <pendingTime>...</pendingTime> <assignedTeam>...</assignedTeam> <associateInitiated>...</associateInitiated> <reason>...</reason> </engagementV1>