Loyalty - Member Tier Real Time

Description

Use this subject area to analyze member tier movements by tier movement type, tier movement reason, member and program dimensions, and to perform trend analysis across historical time periods.

This subject area provides an overview of various facts such as the number of members who have moved from a lower tier to a higher tier and a higher tier to a lower tier, the total number of tier movements and validations. It also includes the average, minimum, and maximum number of days for a tier movement. Loyalty marketing managers and program managers can also filter these facts using various dimensions such as Contact, Member, Program, Member Status, and so on.

Business Questions

This subject area can answer the following business questions:

• What is the average number of days to move to a higher tier level for each member group?

• How many new members were added to a program in a previous month?

• How many members have moved to a higher tier level for each tier?

Job Roles

The following job roles secure access to this subject area:

• Loyalty Marketing Manager

• Loyalty Program Administrator

Duty Roles

The following duty roles secure access to this subject area:

• Loyalty Administrative Transaction Analysis Duty

• Loyalty Managerial Transaction Analysis Duty

Primary Navigation

Navigator > Loyalty > Loyalty Members

Time Reporting

This subject area supports historical reporting of Member Tier changes.

Time dimension is linked to Tier Start Date and Tier End Date .

Transactional Grain

This subject area returns data at the grain of Member at the latest Tier-Change.

Special Considerations

None.