Routing contacts based on GoToWebinar registration

Using Oracle Eloqua's GoToWebinar integration, you can route contacts in your multi-step campaign or program based on whether or not they have registered for a GoToWebinar event.

In order to use the GoToWebinar cloud decision services, the GoToWebinar app must be installed by a Customer Administrator.

Note: This app can also be used on Program Canvas.

To route contacts based on their GoToWebinar event registration:

  1. Open an existing campaign or program, or create a new one.

  2. Drag the GoToWebinar Registered? element, from the Decisions section, onto the campaign canvas. Then double-click on it to open the configure screen. The window that opens enables you to do the following:
    • Change the name of the step to something more meaningful
    • Configure the element
    • Choose to route contacts that resulted in an error to another step (see: Campaign canvas elements for more information).
  3. Click the Edit icon to configure the decision.
    1. Select the GoToWebinar Credential you want to use for this decision.
    2. Enter the GoToWebinar ID
  4. Click Save
  5. Test your configuration.

When a contact flows into the decision step, Eloqua calls out to GoToWebinar to determine whether the contact meets the criteria, and routes them down the appropriate path of the campaign.

Learn more

Testing your GoToWebinar decision service configuration

GoToWebinar app