Resetting the Salesforce password in Oracle Eloqua

Important: The Salesforce native integration was deprecated February 1, 2021. We recommend using the the Salesforce Integration app in its place. Learn more in our product notice.

If the user set up for the ongoing data exchange between Oracle Eloqua and Salesforce was set up with a password expiration, then you will need to reset the password when it expires. For more information on this user account, see Preliminary Salesforce setup for your integration.

To update an expired Salesforce password in Oracle Eloqua:

  1. Click Settings An image of the Settings menu icon, which is represented by a black cog..
  2. Click Integration under Platform Extensions.
  3. Click the Configuration tab.
  4. Click Manage CRM System Users in the Configuration menu.
  5. In the CRM System Users area, click An image of the drop-down button. next to Default Salesforce User, then click Edit User.

    An image of the CRM System User Settings window with the Edit User menu option displayed.

  6. Click Change Password in the CRM System User window.
  7. In the Change Password window, enter the new password in the New Password and Re-Type Password boxes.
  8. Click Change.
  9. Click Save and Close.

Learn more

Managing native CRM integration auto synchs

Managing native CRM internal events

Managing native CRM external calls

Integrating Oracle Eloqua with Salesforce