Global Routing

Users whose accounts are globally routed will have a unique global routing URL that is not explicitly tied to a specific pod. The global routing URL for the account routes to only one location at a time. However, if the account or tenant is relocated, the global routing URL will follow to the new destination without forcing the user to update their own bookmarks, scripts, and code.

To check your URL, go to the Responsys interface. Click Account > Global settings > Account configuration. There will be different URLs for different purposes, including Web Services (WS), SMS, Push, Web Push, and AFTM. If your account is not set up with global routing, the fields will be blank.

  • If the user is an IDCS user and will authenticate using IDCS, leave SAML enabled for the user. This is the only option for users of Express accounts.

  • Disable SAML for the user if the given user is not an IDCS user. This is applicable for Pro and Enterprise editions that have the ability to create users using Responsys-proprietary User Management screens.

  • Legacy accounts may have global routing enabled, and the default user authentication is the Responsys-proprietary method. You can also choose to use SSO using SAML with your authentication service.

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