Converting to a branded domain as a single brand prior to the 18B Update
Important: This feature is only available if it is enabled for your account.
Note: The instructions in this topic are for customers whose accounts are configured for a single brand prior to the Oracle Responsys 18B Update. If your account was configured for multiple brands OR was configured for a single brand after the Oracle Responsys 18B Update, please see the topic Converting to a Branded Domain.
Domain branding gives you the ability to use a domain/sub-domain branded for your corporate entity instead of the standard Oracle Responsys domain. The branded domain appears in all your From Addresses, Responsys-hosted Reply To Address, image links, and redirection links (Response Handler URL). The domain/sub-domain you choose to delegate to Oracle Responsys must be one that no other entity is using, as we will manage all traffic for the domain/sub-domain.
Tip: Because ISPs track domain name reputation as a factor in anti-spam filtering, changing your domain name affects you deliverability. For this reason, if you plan to convert to a branded domain, we recommend you do it as soon as possible.
Note: You may convert to a branded domain once after your account is created, and may create up to 5 branded domains.
To use Domain Branding, you must delegate your sub-domains (e.g. "news.<companyName>.com") to Oracle Responsys nameservers. These nameservers are listed in the document Getting Started: Self-Service Account Configuration Steps for Oracle Responsys Customers, which is available in the Responsys Insiders group on Topliners.
About SSL Certificates
SSL ( Secure Socket Layer) protocol is a process where data passed between the user and server is encrypted/decrypted so that external third party cannot hijack the connection.
SSL behaves as a digital passport which verifies your and the end web server credentials using public and private keys. When both identities are verified, SSL grants a secured connection through HTTPS. This process is performed using SSL Certificates.
Note: Enabling SSL support for your branded domain is required for the Responsys Conversion Tracking and Responsys Universal Links features.
About SSH2 Keys
Connect utilizes an Oracle Responsys-hosted file server, files.responsys.net, as a file transfer point between your account and Oracle Responsys. Each account on the file server is called a Data Gateway account, and is provided when Connect is enabled for your account.
To login to the Data Gateway account on files.responsys.net, you need to provide us with a public SSH2 key that we can associate with your Data Gateway account. We use that key for authentication when trying to access the Data Gateway account with a login we provide.
Your public SSH2 key must be:
- SSH2 compliant
- RSA or DSA compatible
- At least 1024 bit strong
We recommend the key pair is generated without a passphrase.
Converting to a Branded Domain
To convert to a branded domain:
- From the side navigation bar, select
Account .
(If you do not see the side navigation bar, click the 
icon.)
- Select Global settings, and then select Branded domain conversion.
Note: If you choose Account and a page titled Account Management is displayed, click the Convert to Branded Domain link in the Account Customization section.
The Convert to branded domain page opens.
- In Delegated branded domain, type the branded domain/sub-domain name.
For example example.com
- In From address user name, type user name to use as the default 'from' user.
For example, if you type 'admin', the From address will be 'admin@example.com.
- In Notification email, type the email address to receive a notification when the conversion is complete.
- Click Submit.
The account administrator and notification email address will receive a notification when branded domain delegation is complete.
After conversion is complete, we will create the new From email address, and an Oracle Responsys-hosted reply-to address using the branded domain. You can then add and edit your SSL Certificates and SSH2 keys using the Manage SSL Certificate and Manage SSH2 Keys pages.