Renew SSL certificates
Approximately 45 days before an SSL certificate's expiration date, all users begin to receive a notification on the Oracle Responsys homepage that the certificate needs to be renewed. If you are a Responsys Account Administrator, you can use Manage SSL Certificates page to renew SSL certificates for your account. The notification goes away once the certificate is renewed.
Important: Plan to upload your new SSL certificate at least 5 business days before its expiration date. After you upload, it takes Oracle about 5 business days to install the SSL certificate for your account.
To renew SSL certificates:
- Log in to your Responsys account. From the side navigation bar, select
Account .
(If you do not see the side navigation bar, click the 
icon.)
- You can renew SSL certificates for your primary account and, if your account is enabled for AFTM, for your secondary account. (Not seeing these choices? Refer to the Account management changes topic.)
- To renew SSL certificates for your primary account: Select Global settings, and then select Manage SSL certificates.
- To renew SSL certificates for your secondary account: Select Secondary account settings, and then select Manage SSL certificates.
The Manage SSL Certificates page opens. The page shows your the SSL installed and the Expiration Date column shows the expiration date in DD/MM/YYYY format. This date is important because your new SSL will need to be installed by that date.
- Click Add SSL.
- If multiple domains exist for the account, select the current expiring domain from the Response Handler list.
- Click Generate CSR.
The Generate CSR dialog opens, and you can update the details for the Certificate Signing Request (CSR).
Note: The SSL Certificate Contact Information is visible in SSL Cert when viewed in browser. The information must match the contact information of your base domain. For example, if your sub-domain is news.example.com, the contact information (city, state, etc.) must match the information that is configured for example.com. Check with your IT resource for this information. In most cases, the information matches your company’s corporate contact details.
- Make any changes needed to the contact information. Do NOT change the domain information.
- Country code—the ISO-2 country code of the country where your organization is legally registered.
- State or Provence Name—the name of the state or province where your organization is located. Do not abbreviate the name.
- Locality or City Name—the name of the city where your organization is registered/located. Do not abbreviate the name.
- Organization Name—the legal name of your organization. Include suffixes such as Inc, Corp, or LLC. Do not abbreviate the name.
- Organization unit name— the DBA name of your organization, if applicable.
- SSL contact email address—optional.
- Click Submit. A new row will be created in the Manage SSL Certificates table once the CSR is generated.
- From the Actions column, choose Download to download the new CSR.
- Using the downloaded CSR, purchase the SSL certificate from your preferred SSL certificate vendor.
Important: When purchasing the SSL certificate, we strongly recommend that you purchase an Extended Validated (EV SSL) or an Organization Validated (OV SSL) certificate.
- After you have the SSL certificate, return to the Manage SSL Certificates page in Responsys.
- From the Actions column, select Upload SSL for the row you added in the previous steps.
- Browse to the SSL files on your system, and then click Upload.
Tip: If you're not sure about how to do this, log in to My Oracle Support and see the Oracle Support Document 2210265.1, Self-service Instructions for Managing SSL Certificates. This article contains details about how to ensure that your CSR and the primary certificate match, how to separate the certificates into its component files, and what to do if you encounter an error in uploading the SSL certificate ("Error in uploading SSL key").
- In the Select Main SSL Key dialog, all of the uploaded files are displayed as a list. Select the Is Primary checkbox for your main SSL Certificate. All others are treated as intermediate CA certificates.
On the Manage SSL Certificates page, you will see the status change from New to Processing. The process to install the SSL certificate will take 3-5 business days.
After the SSL certificate is successfully installed, an email notification is sent to the account administrator and the optional SSL contact email address. The status also changes to Active, and the certificate expiration date is shown in the list.