Troubleshoot an authenticator app

Use these checks when QuickStart does not accept the verification code from your authenticator app during two-factor authentication (2FA). The article helps you confirm that you are using the correct account and current code, correct device-time problems, use a backup code, or identify when an administrator must reset your 2FA setup.

  1. Make sure the app supports the OATH TOTP standard. Oracle Mobile Authenticator and Google Authenticator are examples of supported apps.
  2. In the authenticator app, select the entry for the QuickStart account and sign-in email that you are currently using.
  3. Enter the current 6-digit code before it expires. Do not reuse an older code.
  4. Set the date and time on the device to update automatically. An incorrect device time can cause the generated code to be rejected.
  5. If the code still does not work, select Try a backup code or Use backup code, depending on the screen, and enter an unused 8-digit backup code.

If neither the authenticator app nor a backup code is available, contact the person in your company who manages QuickStart.

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