FAQ: NetSuite Expert in SuiteAnswers for SuiteProjects Pro
This section may help answer questions you have about using NetSuite Expert.
If you use NetSuite alongside SuiteProjects Pro and your NetSuite account is hosted in data centers located in the United States or Canada, you may already be familiar with NetSuite Expert in SuiteAnswers. NetSuite Expert in SuiteAnswers was introduced in February 2025 for these NetSuite accounts and initially covered NetSuite content only.
NetSuite Expert in SuiteAnswers now extends coverage to SuiteProjects Pro content and is available to all NetSuite or SuiteProjects Pro customers worldwide. We've also enhanced NetSuite Expert in SuiteAnswers with a reranking model that makes the responses you get more relevant and appropriate.
If you have other questions about how to use NetSuite Expert, see Using NetSuite Expert in SuiteAnswers for SuiteProjects Pro.
What kind of things can I ask?
If your question is about SuiteProjects Pro, ask anything that you would like to ask. NetSuite Expert in SuiteAnswers only summarizes answers about things related to SuiteProjects Pro when accessing SuiteAnswers from SuiteProjects Pro, or about things related to NetSuite or SuiteProjects Pro when accessing SuiteAnswers from NetSuite and your company uses both applications.
See the following table for examples of the kinds of searches that NetSuite Expert in SuiteAnswers can help you with.
Words in some examples in the following table are enclosed in quotation marks. Using quotation marks in your queries is not required and not always necessary. However, in some instances, using quotation marks can yield more focused results, especially for concepts made up of more than one word, such as "approval process" or "API limits".
If your company uses both NetSuite and SuiteProjects Pro, and you're accessing SuiteAnswers from NetSuite, you've got access to both NetSuite and SuiteProjects Pro content in SuiteAnswers. Include the name of the product in your search phrase to provide additional context and get a response relevant to that product.
|
Instead of keywords like this: |
Add context like this: |
|---|---|
|
timesheet |
How do I create a timesheet in SuiteProjects Pro? record time worked |
|
publish report |
How do I publish a SuiteProjects Pro report? publish a report |
|
approval process |
How do I configure an approval process? new "approval process" |
|
DKIM |
How do I set up DKIM for SuiteProjects Pro notifications? DKIM SuiteProjects Pro |
|
custom notifications |
How do I set custom notifications in SuiteProjects Pro? custom email notifications |
|
API limits |
How do check API limits for my SuiteProjects Pro account? account "API limits" |
Is there a limit on how many queries can I submit?
Each user can submit up to 1000 queries (requests) within 30 days. If a user submits more than this limit, NetSuite Expert in SuiteAnswers will not respond with a summary.
Do I have to ask a question?
Submitting a question is good, because it gives NetSuite Expert in SuiteAnswers the context around what kind of information you seek. However, asking in the form of a question isn't required. What is required to activate NetSuite Expert in SuiteAnswers is that you submit at least three (3) words.
The more words you use to provide context, the better the results you can expect. Entering a phrase that is between three and seven words usually gives good results.
If you're not asking a question, you may want to enclose your phrase or keywords inside quotation marks to obtain the best results.
Is there a limit to how long my query can be?
The query limit is 255 characters. However, that's a lot of characters, equivalent to about 35 words in a three-sentence paragraph. You may see better results with a shorter, more focused query.
The summary answer does not seem correct, why not?
You may see Generative AI mentioned everywhere in the news these days. NetSuite Expert in SuiteAnswers uses Oracle's Generative AI (GenAI) service. Be aware that GenAI is still new and experimental. Sometimes the quality of the generated answer is less than desired. You should always verify the information in the summary you receive. We're constantly enhancing how NetSuite Expert in SuiteAnswers responds. You can help improve the answers by submitting your feedback.
How can I submit feedback on the summary I received?
Click the thumbs-up icon 
if you liked the summary.
If you want to send feedback, click the thumbs-down icon 
. Enter your comments in the text box to let us know what's missing and click Submit.
I have good luck with my keyword searches. Can I enter keywords in the search box?
Yes, you can still perform keyword searches in SuiteAnswers. NetSuite Expert in SuiteAnswers isn't activated if you only enter one or two words in the search bar. Your one-or-two keyword search will not return a generated summary. To activate NetSuite Expert, enter three or more words, as keywords (perhaps inside quotation marks) or ask in the form of a question.
Will NetSuite Expert in SuiteAnswers understand my question if I make some spelling or grammar mistakes?
NetSuite Expert in SuiteAnswers can handle a few mistakes in your query. You can use contractions and generally accepted industry terms. However, if you receive a non-answer response, try rephrasing your query. Correct any spelling mistakes if you can.
Can I ask questions in a language other than English?
To receive the best results, you should ask your question or enter a phrase only in English.
Can I ask follow-up questions?
You can ask the same question multiple times, and the AI Summary may vary slightly with each response. However, you can't really ask a follow-up question, because NetSuite Expert doesn't retain any memory of your previous query or queries.
The summarized content is generated using AI. The information provided may not be entirely free of errors or accurate. You should verify the accuracy of the summary by reviewing the source articles. You can also ask NetSuite Customer Support for information about security, access permissions, and similar topics. Oracle NetSuite does not assume any responsibility or liability for the use or interpretation of the content in the summary.