1. Accounting
  2. Banking
  3. Intelligent Payment Automation
  4. Switching and Migrating to Intelligent Payment Automation
  5. Transitioning from Payment Automation to Intelligent Payment Automation

Transitioning from Payment Automation to Intelligent Payment Automation

If your company is moving from Payment Automation integrated with HSBC to Intelligent Payment Automation (IPA), follow these steps:

  1. Install the Intelligent Payment Automation SuiteApp from the SuiteApp Marketplace.

  2. Migrate vendor bank account data from Payment Automation with HSBC to IPA.

  3. Complete the setup of the IPA SuiteApp, create a test payment, and verify that payments process successfully.

  4. Offboard your HSBC online and card accounts.

  5. Back up and download your statements.

  6. (Optional) Uninstall the Payment Automation SuiteApp. Before you uninstall the SuiteApp, complete all account closure steps and back up your data.

These steps help protect your data, maintain business continuity, and meet compliance requirements during the transition.

Install Intelligent Payment Automation

Install the Intelligent Payment Automation SuiteApp from the SuiteApp Marketplace.

For more information, see Installing the Intelligent Payment Automation SuiteApp.

Migrate Vendor Bank Account Data

When you install the new SuiteApp, the system automatically migrates each vendor's primary bank account information from Payment Automation (HSBC) to IPA.

The migrated bank details move to each vendor's Financials > Payment Instruments subtab.

For more information, see Switching and Migrating to Intelligent Payment Automation.

Complete Setup and Test Payments

Complete the setup steps for IPA.

To verify your setup, create a test payment.

For more information, see:

Offboarding HSBC Accounts

If you need to close your HSBC Payment Automation account before its end of support on December 31, 2026, follow these steps:

  1. Send an account closure request email to hsbcplatforms.services.support@us.hsbc.com.

  2. Settle your HSBC balances:

    • Transfer remaining funds to your funding account. Leave only the amount needed for pending payments.

    • Pay any remaining balance on your virtual card.

    • Verify that all outstanding checks are cleared. The system does not process payments after the account is closed.

Download Your Statements

Download all required statements for your records.

For OneWorld accounts, get statements and invoices for each subsidiary.

  • In the Dashboard, click Bank accounts to find statement downloads for all available months.

  • Download invoices from the relevant invoice tab for each month.

  • Click Cards and download monthly statements in the Statements section.

Best Practices for Offboarding and Transition

This section contains best practices for transitioning to Intelligent Payment Automation:

  • Verify that Payment Instruments is enabled on your custom forms to support automatic migration. For more information, see Adding Default Bank Accounts for Vendors.

  • Keep backups of any data you or your auditors may need in the future, including vendor bank records, journals, bill payments, and payment audit trails.

  • Do not uninstall the SuiteApp until all closure steps are complete.

  • If you need assistance, NetSuite Support can guide you through the offboarding steps.

Frequently Asked Questions

This section contains frequently asked questions related to transitioning from Payment Automation to IPA:"

Can I continue using Payment Automation (HSBC) during the set up of Intelligent Payment Automation?

Yes. You can keep the Payment Automation (HSBC) SuiteApp installed as you install, configure, and validate Intelligent Payment Automation (IPA). Running both solutions in parallel helps ensure a smooth transition.

Are vendor bank details migrated to Intelligent Payment Automation?

Yes. During IPA installation, the system automatically migrates each vendor's primary bank account information to the vendor's Payment Instruments subtab. Verify the migrated information before you process production payments.

Can I start using Intelligent Payment Automation immediately?

Yes. After you complete the IPA setup and successfully validate payment processing with a test payment, you can begin processing new payments through IPA.

When should I stop creating new payments in Payment Automation (HSBC)?

After you successfully validate payment processing in Intelligent Payment Automation (IPA), stop creating new Virtual Card, ACH, and Check payments in Payment Automation (HSBC). Allow existing HSBC transactions to complete and process all new payments through IPA.

What happens to outstanding checks during the transition?

Outstanding checks are not affected by the transition. Allow previously issued checks to clear through the normal banking process before you close your HSBC account.

What happens to my HSBC account balance?

You can continue to use or withdraw funds from your HSBC account until the account is closed. If funds remain after the account is closed, HSBC returns the remaining balance according to its account closure process.

Should I uninstall the Payment Automation (HSBC) SuiteApp immediately?

No. Keep the Payment Automation (HSBC) SuiteApp installed until you complete the transition. After you complete all account closure steps and back up your data, you can optionally uninstall the SuiteApp.

What happens after the HSBC account is closed?

After HSBC closes your account, Payment Automation (HSBC) can no longer process payments. Before you request account closure, make sure all pending payments have been processed and all outstanding checks have cleared.

General Notices