Setting the Prompt in the FSM Configuration

After you choose or create a prompt, add its script ID or internal ID to the FSM configuration.

To add the prompt to the FSM Configuration:

Go to Field Service > Administration > Configuration.
In the Editor text area, enter the prompt script ID or internal ID in the appropriate block. For more information, see Prompt Configuration.
Click Save.

Prompt Configuration

Enhanced Technician Notes uses a script ID or internal ID to determine which prompt to use.

Configuration Level	Description	Sample Configuration
Element	Use the element-level `textenhance` property to control text enhancement for a specific text area. If you set `textenhance` to a prompt ID, Enhanced Technician Notes uses that prompt for the element. If you set `textenhance` to an empty string, the feature turns off for that element. If you do not include `textenhance` on the element, the feature uses the global prompt. If no global prompt is configured, the feature uses the generic clean up prompt (internal ID -27).	`{ "routes/mobile": { "blockdemo": { "element": { "textrequired": { "textenhance": "-27" } } } } }`
Global	Use the global prompt settings to apply a prompt globally and override the core product code value. If no prompt is configured at either level, the feature uses the generic clean up prompt (internal ID -27). This prompt is the SuiteApp's core product code value, and you cannot change it in the NetSuite user interface.	`{ "form": { "cleanupprompt": "-27", "textenhance": true } }`

Configuration Level

Description

Sample Configuration

Element

Use the element-level textenhance property to control text enhancement for a specific text area.

If you set textenhance to a prompt ID, Enhanced Technician Notes uses that prompt for the element.

If you set textenhance to an empty string, the feature turns off for that element.

If you do not include textenhance on the element, the feature uses the global prompt. If no global prompt is configured, the feature uses the generic clean up prompt (internal ID -27).

                      {
  "routes/mobile": {
  "blockdemo": {
    "element": {
      "textrequired": {
        "textenhance": "-27"
      }
    }
  }
  }
}

Global

Use the global prompt settings to apply a prompt globally and override the core product code value.

If no prompt is configured at either level, the feature uses the generic clean up prompt (internal ID -27). This prompt is the SuiteApp's core product code value, and you cannot change it in the NetSuite user interface.

                      {
  "form": {
    "cleanupprompt": "-27",
    "textenhance": true
  }
}

If you turn off Enhanced Technician Notes at the global level, it is not available regardless of the element-level setting. If you turn it on at the global level, it stays available unless a specific element is turned off.

To add the prompt to the FSM Configuration:

Prompt Configuration

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