How Technician Language Affects Enhanced Technician Notes

By default, Enhanced Technician Notes uses the generic clean up prompt (internal ID -27). This prompt includes system-provided language versions. When the feature runs, it compares the Field Service Language value in the employee record with the available prompts and uses the matching prompt. For example, if the technician's language is French, the feature uses the French variation of the generic clean up prompt (internal ID -383).

If you create custom prompts, Enhanced Technician Notes follows the same logic. It uses the prompt's script ID to find related prompts, then checks the value in the prompt record's Language field and compares it with the Field Service Language value in the employee record. If it finds a prompt with a matching language or language variant, it uses that prompt. For more information about creating custom prompts for Enhanced Technician Notes, see Creating Custom Prompts for Enhanced Technician Notes.

To support language variants, create a separate prompt for each variant. Use the same base prompt's script ID and add locale suffixes as needed to distinguish related prompts.

The following table shows sample scenarios:

Scenario	Available Prompts	Technician Language	Prompt Selection Logic	Selected Prompt	Output Language
System prompt matches technician language.	stdprompt_clean_all stdprompt_clean_all_gb stdprompt_clean_all_au	English	Uses the default system prompt (ID -27) for the technician language.	stdprompt_clean_all	English
System prompt matches technician language and language variant.	stdprompt_clean_all stdprompt_clean_all_gb stdprompt_clean_all_au	English (AU)	Uses the English (AU) system prompt (ID -126) for the technician language.	stdprompt_clean_all_au	English (AU)
System prompt matches technician language.	stdprompt_clean_all stdprompt_clean_all_fr	French	Uses the French system prompt (ID -383) for the technician language.	stdprompt_clean_all_fr	French
Custom prompt matches technician language.	_fsm_textenhance _fsm_textenhance_fr	French	Uses the French custom prompt for the technician language.	_fsm_textenhance_fr	French
Custom prompt matches technician language and language variant.	_fsm_textenhance _fsm_textenhance_zh_cn _fsm_textenhance_zh_tw	Chinese (Simplified)	Uses the Chinese (Simplified) custom prompt for the technician language.	_fsm_textenhance_zh_cn	Chinese (Simplified)

Related Topics

• Enhanced Technician Notes
• Enabling Enhanced Technician Notes
• Enhancing Technician Notes
• Configure Enhanced Technician Notes
• Enhanced Technician Notes Best Practices

General Notices