Enhanced Technician Notes Best Practices
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To get the best results from Enhanced Technician Notes, use a valid and available prompt ID. For more information, see Manage Prompts.
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For non-English custom prompts, use the locale suffix pattern used by the system prompts for consistency.
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If you create custom prompts for multiple languages, use the same base script ID for related prompts and make sure the value in the prompt record's Language field matches the technician's Field Service Language value in the employee record.
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If you support language variants, create a separate prompt for each variant and use locale suffixes to distinguish related prompts.