Advanced Record Customization FAQs
Can all Users access ARC?
ARC is intended for administrator-level access.
What is an effective AI description?
The effective AI description is the valid description that AI features use for a record type. If an AI description override has passed validation, NetSuite uses the override. Otherwise, NetSuite uses the description from the record definition if that description is valid. If neither description is valid, the record type has no effective AI description.
When a valid ARC override is the effective AI description, changes to the default description outside ARC do not affect it. This includes changes from NetSuite or installed partner solutions.
Why does the ARC list show the effective AI description instead of the default AI description?
ARC displays the description currently applied in the account.
What's the difference between AI description and AI description override?
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AI description is the baseline description defined by NetSuite, a custom account configuration, or an installed partner solution.
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AI description override is the description used as the effective AI description after applying the description override.
Can I revert to the default description after overriding it?
Yes. In edit mode, clear Override this AI description, and then save.
What happens if no default AI description exists?
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If no default description exists and you save an AI description override in ARC, ARC uses that description as the effective AI description for the record type.
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If you later clear the override for that record type, the effective AI description is removed.
What happens if I change the default AI description on the record definition when an AI description override is active in ARC?
Changes to the default AI description don't affect the effective AI description when an ARC AI description override is active. ARC continues to use the override as the effective AI description until you clear the override. If you later clear the override, ARC uses the current default AI description defined in the record definition.
What happens if an AI description override is pending validation or doesn't meet validation requirements?
AI features use only AI descriptions that have passed validation. If the override is pending or fails validation, AI features use a valid description from the record definition, if one exists. If neither description is valid, AI features have no AI description to use for that record type. NetSuite validates a pending override automatically later. If the override fails validation, edit it and save again.