Advanced Record Customization AI Descriptions
This topic describes the AI description versions available in Advanced Record Customization (ARC). For an overview of ARC, see Advanced Record Customization Overview.
Administrators can use ARC to:
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Review AI descriptions across record types in one place.
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Override a default AI description when an account requires different wording.
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Revert an override to the default AI description from the record definition.
ARC uses a layered model that supports two AI description versions:
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AI description - The default description for the record type. The description comes from NetSuite, an account customization, or an installed partner solution. This default description, when validated, is used by AI features when no ARC override is applied.
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AI description override - A description that a customer or administrator defines to replace the default AI description. When validated, AI features use this version when an override exists.
Effective AI Description
The effective AI description is the valid description that AI features use for a record type. An ARC override becomes effective after it passes validation. Otherwise, NetSuite uses the AI description from the record definition if that description is valid.
AI features don't use descriptions with pending or failed validation, whether they come from the record definition or an ARC override. If neither description is valid, AI features have no AI description to use for that record type.
When an ARC override is active, updates to the default AI description from NetSuite or installed partner solutions don't affect the effective AI description.
For details about editing and reverting AI descriptions, see:
How AI Descriptions Appear in ARC
On ARC list pages, the Effective AI description column shows the valid description that AI features use for each record type. An ARC badge appears when the description comes from a validated ARC override. If no valid AI description is available, the cell is empty.
In the edit window, administrators can compare the descriptions before they save changes or revert the override.