Using NetSuite Expert in SuiteAnswers
The look of SuiteAnswers hasn't changed, but the search behavior has. You can still use SuiteAnswers to search the way you always have, but the results from by NetSuite Expert in SuiteAnswers are more useful when you ask a question.
If you want more examples of the kinds of questions you can ask, see FAQ: NetSuite Expert in SuiteAnswers.
To use NetSuite Expert in SuiteAnswers:
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Log into your NetSuite account and open SuiteAnswers. You can open SuiteAnswers in the following ways:
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Click Support and select Go to SuiteAnswers menu option.
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In the SuiteAnswers portlet on the Support tab, click Go to SuiteAnswers.
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In the NetSuite Help Center, click SuiteAnswers on the toolbar.
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Enter a natural language question or phrase of three words or more in the search field.
Note:NetSuite Expert in SuiteAnswers is an enhancement to the natural language search capability, not a chat application. You shouldn't enter involved scenarios in the search field, or try to have a back-and-forth conversation.
Tip:You may have access to more than one NetSuite product or SuiteApp, all of which have release notes and accompanying documentation. To assist in your search, it may be helpful to add the name of the product or SuiteApp in your query. For example, instead of a generic request like "show me the release notes", try one of the following phrases:
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show me the NetSuite 2025.1 release notes
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Where are the release notes for SuiteCommerce Advanced?
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I can't find the Field Service Management Release Notes
NetSuite Expert in SuiteAnswers works behind the scenes to retrieve and summarize a relevant answer. The summary appears in a few seconds.
Important:The summarized content is generated using AI. The information provided may not be entirely free of errors or accurate. You should verify the accuracy of the summary by reviewing the source articles. You can also ask NetSuite Customer Support for information about security, access permissions, and similar topics. Oracle NetSuite does not assume any responsibility or liability for the use or interpretation of the content in the summary.
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Click Show More to expand the summary.
Important:Generative AI features, such as NetSuite Expert in SuiteAnswers, can be creative in their responses. You should always validate the summary generated by AI for accuracy and quality. You can verify the information against the original source articles cited in the summary.
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To view a source article used in the construction of the summary, you can:
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Click the citation number in the summary text, for example:
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Click the title of the article you want to view in the Sources section, for example:
.Notice that the number shown next to the article's title matches the citation number in the summary.
You can also view the list of classic search results below the summary.
After you review the summary, you can send us feedback.
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If you liked the summary and found it useful, click thumbs-up
. If you didn't get the answer you expected, click thumbs-down 
to open a text box where you can share your feedback.