SuiteAnswers Overview

Watch the following video to see the overview of SuiteAnswers features.

SuiteAnswers is the NetSuite self-service support site where you can view announcements, support articles, videos, help topics, and best practice documents for NetSuite. From SuiteAnswers, you can also submit a question or issue by email or contact NetSuite Customer Service by phone.

Accessing SuiteAnswers

You can access SuiteAnswers in the following ways:

In the NetSuite Help Center, click SuiteAnswers on the toolbar.
In the NetSuite user interface, choose the Support > Go to SuiteAnswers menu option, or: on the Support tab, click the Go to SuiteAnswers button in the SuiteAnswers portlet.

You must be logged in to NetSuite to access SuiteAnswers.

Note:

You cannot access the SuiteAnswers portlet if you are logged in with an Employee Center, Customer Center, Vendor Center, or Partner Center role. If you are using any of these roles, you must switch to another role to be able to access SuiteAnswers.

SuiteAnswers link on the SuiteAnswers portlet.

Note:

If you do not see the SuiteAnswers portlet on your Support tab, click Personalize Dashboard in the upper right. In the Add Content portlet, click SuiteAnswers to add the SuiteAnswers portlet to your Support tab.

SuiteAnswers vs. Help Center

The following table lists the differences between SuiteAnswers and the NetSuite Help Center:

Resource	SuiteAnswers	Help Center
Help Topics	yes	yes
Videos	yes	yes
NetSuite Knowledge Base	yes	no
Help Table of Contents	no	yes
User Guides	yes	yes
OpenAir Knowledge Base	yes	no
Multi-language Content	no	yes
Context Sensitive Help	no	yes
NetSuite Virtual Support Assistant	yes	no

Using Search in SuiteAnswers

SuiteAnswers provides you with the following tools that you can use to search through the SuiteAnswers knowledge base:

Search options – You can search by using natural language, keywords and article ID. You can use quotes to include certain phrases or you can use them to search for specific errors you encounter.
Search bar features – The search bar features suggested Type-ahead and search history.
Search filters – You can filter by content type, product categories and target audience.

Critical Announcements

Critical announcements dealing with performance issues or planned maintenances are displayed at the top of the page in SuiteAnswers. Critical announcements are displayed on every page until user closes them by clicking X on the top right of the announcement. The announcement reappears only after the user logs out and logs back in to SuiteAnswers.