Checking NetSuite System Status

If you are unable to access the NetSuite user interface (at https://system.netsuite.com), you can check on system status at another site, http://status.netsuite.com. This site is available even if the NetSuite UI is experiencing a service interruption or downtime.

The status page includes the following sections:

Current Status

Current Status page

Legend:

The following table describes the numbered items shown in the Current Status screenshot.

1

The status page for NetSuite is displayed by default. Click on NetSuite or OpenAir to switch between status pages.

2

Indicates the user’s time zone, important when evaluating items with time and date stamps.

3

Use the drop-down to switch between English and Japanese. (Only the labels on the page are translated into Japanese.)

4

Displays the number of application requests processed in the date range shown.

5

Displays the status for all data centers by default. Click on the data center name to display the status of a specific data center.

Note:

Selection of a particular data center affects the display in the Recent Posts and Past 7 Days sections. That is, click on a specific data center name to filter the results by data center.

6

Displays the current status for various areas of the NetSuite application.

  • Application UI: the NetSuite user interface

  • Shopping: the web stores

  • Checkout: web store checkout processing

  • Email: email infrastructure

  • Asynchronous Services: the backend processes

  • SuiteTalk: web services

  • SuiteAnalytics Connect: ODBC, JDBC, and ADO.NET

Status Icons

The following table describes status icons and what they indicate. The same icons are used no matter which section of the status page you are viewing.

Status Icon

Meaning

Examples

Available status

Available

No issues affecting any NetSuite accounts.

Partically available status

Partial Availability

Issue affecting only some NetSuite accounts.

Disruption status

Disruption

System-wide issue for all NetSuite accounts.

Information status

Information

Notifications for all NetSuite accounts, for example, scheduled maintenance.

Recent Posts

When status icons are displayed for Partial Availability or Disruption, the reason is described in the Recent posts section of the page. These posts describe downtime incidents or service notifications. Downtime incidents are service interruptions or, in some cases, application defects severe enough to limit NetSuite functionality. Service notifications provide additional details about ongoing events or security concerns that Oracle has deemed important enough to notify users. In both cases, posts are updated with the time the incident was resolved.

Tip:

Selecting a specific data center at the top of the screen affects the Recent Posts section. That is, click on a specific data center name (for example, NA East, NA Northwest, or NA West) to filter the results by data center.

Recent Posts page

Past 7 Days

You can see the history of services for seven days in this section. Click on a Partial Availability or Disruption icon to see the reason the status was reported.

Tip:

Selecting a specific data center at the top of the screen affects the Past 7 Days section. That is, click on a specific data center name (for example, NA East, NA Northwest, or NA West) to filter the results by data center.

Information about the past seven days.
Note:

At the bottom of the status page, below the copyright notice, is a link to the service level commitment page for NetSuite.

Related Topics

Getting Help
NetSuite Documentation Overview
Using the Help Center Window
Searching for Help
Getting Field-Level Help
Finding Out What's New in NetSuite
SuiteAnswers Overview
NetSuite Support
NetSuite Communities (User Groups)
Voting for Enhancements

General Notices