Checking NetSuite System Status

The NetSuite Service Status Page is a communication tool used to inform you of service interruptions, degraded performance, and unplanned outages. If you are unable to access the NetSuite user interface at https://system.netsuite.com, you can check the service status at https://status.netsuite.com.

The status page includes the following sections:

• Metrics: View the aggregate number of application requests made and the average uptime across the NetSuite service over a rolling 12-month window, updated monthly.

• Subscribe to Updates: Click Subscribe to Updates to receive email or phone updates regarding incident reports that are published to the status page.

• Current Status: View the current status of NetSuite services across the different data center regions.

  Note:

  To find your data center, go to Setup > Company > Company Information. For more information, see Enter Basic Company Information.

  

• Incident Reports: View reports that describe downtime incidents or service notifications. Downtime incidents are service interruptions or, in some cases, application defects severe enough to cause degraded performance or outages which limit NetSuite service availability. Service notifications provide additional details about ongoing events or security concerns that Oracle NetSuite has deemed important enough to notify users. In both cases, posts are updated with the time of incident resolution. To receive notifications only for a specific incident, click Subscribe beside that specific incident report.

  

• Incident History: View a history of incident reports published to the status page in the past 30 days.

The NetSuite services displayed on the status page are:

1. Application UI: NetSuite user interface

2. SuiteCommerce - Websites: web stores running on NetSuite

3. SuiteCommerce - Checkout: web store checkout processing

4. Email: email infrastructure

5. Asynchronous Services: backend processes, for example, ERP processes and SuiteScript processors

6. SuiteTalk: SOAP Web Services, REST Web Services, and partner integrations

7. SuiteAnalytics Connect: ODBC, JDBC, and ADO.NET connections to NetSuite data

8. SuiteAnswers: NetSuite self-service support site

For details about the Oracle NetSuite service level commitment, see the Service Level Commitment document.

Status Icons

NetSuite services fall into one of four statuses and are indicated by the status icons below: Normal Performance, Degraded Performance, Partial Outage, and Outage.

Status Icon	Meaning	Examples
	Normal Performance	No issues affecting any NetSuite accounts.
	Degraded Performance	No service interruption, but there may be performance issues.
	Partial Outage	There is an issue that impacts only a subset of NetSuite accounts.
	Outage	There is a system-wide issue impacting all NetSuite accounts.

How to Subscribe to Updates

Click the Subscribe to Updates button to opt in to receive email or SMS notifications about the status of NetSuite services. Provide your email address or phone number, and then you can choose to subscribe to all updates, or you can choose to subscribe to updates for specific data centers and NetSuite services.

You will receive a notification prompting you to confirm the subscription. When you have confirmed, you will receive a subscription confirmation message.

How to Unsubscribe from Receiving Updates

You can unsubscribe by clicking the Manage your Subscription link in any of the notifications that you receive from the status page. You will receive a notification confirming that you have unsubscribed successfully.

For subscription help, please contact NetSuite Customer Support.

Related Topics

• Getting Help
• NetSuite Documentation Overview
• Accessing the Help Center
• Using the Help Center Window
• Searching for Help
• Getting Field-Level Help
• NetSuite Guided Learning
• Finding Out What's New in NetSuite
• SuiteAnswers Overview
• NetSuite Support
• Advanced Customer Support
• NetSuite Communities (User Groups)
• SuiteSuccess
• Voting for Enhancements

General Notices