Employee and CRM Feature Compatibility
The following tables list compatibility and support levels for Field Service Management (FSM). For definitions, see Compatibility with NetSuite Features.
This topic includes the following sections:
Employee Features
For more information about employee features, see Employee and Payroll Features.
The following table lists compatibility and support levels for employee features.
|
Feature |
Compatibility |
Support Level |
|---|---|---|
|
Payroll |
Not tested |
Not applicable |
|
Paycheck Journal |
Not tested |
Not applicable |
|
Expense Reports |
Optional |
Full |
|
Approval Routing |
Optional |
None |
|
Per-Employee Billing Rates |
Optional |
Full |
|
Billing Rate Cards |
Optional |
None |
|
Purchase Requests |
Not tested |
None |
|
Time Tracking |
Required |
Full |
|
Weekly Timesheets |
Optional |
None |
|
New Weekly Timesheets Interface |
Optional |
None |
|
Time Tracking for CRM |
Incompatible |
None |
|
Employee Commissions |
Not tested |
Not applicable |
|
Commission on Custom Fields |
Not tested |
Not applicable |
|
Global Permissions |
Not tested |
Full |
|
Advanced Employee Permissions |
Incompatible |
None |
CRM Features
For more information about CRM features, see CRM and SFA Features.
The following table lists compatibility and support levels for CRM features.
|
Feature |
Compatibility |
Support Level |
|---|---|---|
|
Customer Relationship Management |
Required |
Full |
|
Sales Force Automation |
Required |
Full |
|
Customer Support and Service |
Required |
Full |
|
Marketing Automation |
Not tested |
Not applicable |
|
Related SuiteApp: Campaign Assistant |
Not tested |
Not applicable |
|
Opportunities |
Optional |
None |
|
Lead Conversion |
Optional |
Not applicable |
|
Advanced Forecasting |
Optional |
Not applicable |
|
Team Selling |
Not tested |
Full |
|
Historical Metrics |
Not tested |
None |
|
Email Case Capture |
Optional |
None |
|
Automated Case Escalation |
Optional |
None |
|
Issue Management |
Optional |
None |
|
Knowledge Base |
Optional |
None |
|
Help Desk |
Not tested |
Not applicable |
|
Online Forms |
Required |
Not applicable |
|
Mail Merge |
Optional |
Not applicable |
|
CRM Template Categories |
Not tested |
None |
|
Capture Email Replies |
Optional |
None |
|
Subscription Categories |
Not tested |
Not applicable |
|
Upsell Manager |
Optional |
Not applicable |
|
Sales Campaigns |
Not tested |
Not applicable |
|
Partner Relationship Management |
Optional |
None |
|
Partner Commissions/Royalties |
Not tested |
Not applicable |
|
Multi-Partner Management |
Not tested |
None |