Selecting the From Address for Email Sent From Support Cases

You can send email from a support case to someone other than the customer the case was created for.

To send email to an address other than the customer’s:

1. Click the Communications subtab on the case record.

2. On the Messages subtab, click Email.

   The Email Message popup window appears.

3. Click the Message subtab.

4. For Sender Address, choose either the email address on the case profile for this support case, or your login email address.

5. Make the necessary changes and send the message.

Related Topics

• Forwarding and Replying to Existing Case Messages
• Viewing HTML Attachments of Email Case Messages
• Responding to Customer Cases

General Notices