1. Support Management
  2. Working With Cases
  3. Responding to Customer Cases
  4. Selecting the From Address for Email Sent From Support Cases

Selecting the From Address for Email Sent From Support Cases

You can send email from a support case to someone besides the customer the case was entered for.

To send email to an address other than the customer’s:

  1. Click the Communications subtab on the case record.

  2. On the Messages subtab, click Email.

    Screenshot of a portion of the Communication subtab on the case record where the user adding an email address.

    The Email Message popup window appears.

    Screenshot of the Email Message popup window, Message subtab.

  3. Click the Message subtab.

  4. For Sender Address, choose either the email address on the case profile for which you are attending this support case, or your login email address.

  5. Send the message.

Related Topics

Forwarding and Replying to Existing Case Messages
Viewing HTML Attachments of Email Case Messages
Responding to Customer Cases

General Notices