Viewing HTML Attachments of Email Case Messages
HTML attachments of inbound emails render as plain text files to ensure that they are secure and will not harm your NetSuite account data. To view a readable format of the attachment, you must first download the file.
To view the HTML file attachment:
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Click the Communications subtab on the case record.
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Click the Messages subtab.
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Click View next to the email message, and then click the Attachments subtab.
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Click Download next to the HTML file that is rendered as plain text, and then save it to your computer.
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On your computer, click the file. It opens as an HTML document.