Viewing HTML Attachments of Email Case Messages

HTML attachments of inbound email messages render as plain text files to ensure they are secure and don't harm your NetSuite account data. To view the attachment in a readable format, you must download the file first.

To view the HTML file attachment:

1. Click the Communications subtab on the case record.

2. Click the Messages subtab.

3. Click View next to the email message, and then click the Attachments subtab.

4. Click Download next to the HTML file that is rendered as plain text, and save it to your computer.

5. Find the file on your computer. It opens as an HTML document.

Related Topics

• Forwarding and Replying to Existing Case Messages
• Selecting the From Address for Email Sent From Support Cases
• Responding to Customer Cases

General Notices