Contract Renewals in SaaS Metric Reporting
One of the key capabilities of SaaS Metric Reporting is analyzing contract renewals and categorizing them for improved metrics and forecasting. This article explains how SaaS Metric Reporting handles and reports contract renewals and related scenarios.
How Contract Renewals are Analyzed
Contract terms are defined by the start and end dates on each transaction line. SaaS Metric Reporting evaluates these contracts and auto-assigns impact categories and subcategories to renewal transactions for transparency and consistency.
Related Transaction Types
Sales Orders may be created at the header or line level.
Impact Categories and Subcategories
|
Impact Level |
Impact Category |
Impact Subcategory |
Scenario |
|---|---|---|---|
|
Contract |
New |
New Contract |
New contract entered |
|
Customer |
New |
New Customer |
Transaction with earliest start date for a customer |
|
Contract |
Upsell |
Quantity Increase |
Renewal increases number of units (quantity) |
|
Customer |
Upsell |
Quantity Increase |
Increase in quantity for same item across customer transactions |
|
Contract/Customer |
Upsell |
Price Increase |
Renewal increases amount (price), not quantity |
|
Contract |
Upsell |
Add-on |
Addition of new product or service line upon renewal (add-on) |
|
Contract |
Upsell |
Add-on |
Addition of new product/service on a co-term upsell |
|
Customer |
Upsell |
Add-on |
New item added across customer transactions |
|
Contract |
Downsell |
Quantity Decrease |
Renewal decreases number of units (quantity) |
|
Contract/Customer |
Downsell |
Price Decrease |
Renewal decreases amount (price), not quantity |
|
Contract |
Downsell |
Quantity Decrease |
Renewal decreases both quantity and price |
|
Customer |
Downsell |
Quantity Decrease |
Decrease in quantity for item across customer transactions |
|
Contract |
Downsell |
Item Removal |
Removal of product or service line on renewal Return authorization linked to transaction removes full item line |
|
Customer |
Downsell |
Item Removal |
Item removal across customer transactions |
|
Contract |
Churn |
Contract Churn |
No renewal transaction (contract not renewed, lost customer) |
|
Customer |
Churn |
Customer Churn |
Transaction with latest end date for a customer |
|
Contract/Customer |
No Impact |
Renewal |
Standard renewal, amount, or quantity |
Additional Renewal Process Details
-
Renewals are auto-assigned: NetSuite automatically identifies and assigns renewal status based on the contract renewal link.
-
Edit restrictions: The 'Renewal From' value is system-controlled for reporting accuracy and can't be changed.