Configuring Roles and Permissions for Warranty and Repairs Management

If you're an administrator, you can create new roles or customize roles to use the Warranty and Repairs Management SuiteApp. For more information, see Assigning Roles to an Employee and Customizing or Creating NetSuite Roles.

Note:

The following NetSuite centers don't have access to Warranty and Repairs Management:

• Customer Center

• Vendor Center

Use the following table to find the permissions and access levels you need for tasks in the SuiteApp. Find your task, then check the needed permissions and minimum access level.

Task	Subtab	Permissions	Minimum Access Level
Link warranty information to an item record	Setup	Custom Lists	View
	Custom Record	Warranty Terms	View
Import registration details	Setup	Import CSV File	Full
Register a warranty from an invoice	Setup	Custom Lists	View
	Custom Record	Warranty Terms	View
		Warranty Registration	Full
		WRM Preference	View
		WRM Registration Queue	Full
Manually register a warranty	Custom Record	WRM Preference	Full
		Warranty Terms	View
Process a warranty claim	Transactions	Invoice	View
	Lists	Cases	Full
		Items	View
	Setup	Custom Lists	View
	Custom Record	Failure Reason	View
		Warranty Registration	View
		WRM Warranty Claim	Full
Process refunds, replacements, and repairs	Transactions	Credit Memo	Full
		Sales Order	Full
		Work Order	Full
		Return Authorization	Full
	Setup	Custom Lists	View
	Custom Record	Warranty Registration	View
		WRM Warranty Claim	View
Delete a warranty registration	Custom Record	Warranty Registration	Full

NetSuite Center views vary based on your role. You can view specific pages using the following path:

NetSuite Center	How to Access
Classic Center	Go to Lists > Warranty and Repairs.
Executive or Accounting Center	Go to Financials > Warranty and Repairs.
Sales Center	Go to Customers > Warranty and Repairs.
Support Center	Go to Cases > Warranty and Repairs.
Shipping Center	Go to Inventory > Warranty and Repairs.

Related Topics

• Warranty and Repairs Management Setup
• Enabling Required Features for Warranty and Repairs Management
• Installing Warranty and Repairs Management SuiteApp
• Adding Warranty and Repairs Management Custom Fields to Forms

General Notices