Enabling Required Features for Warranty and Repairs Management

Before installing the Warranty and Repairs Management SuiteApp, make sure Advanced Inventory and Assemblies and Work Order are provisioned in your NetSuite account.

You must also enable the following features in your NetSuite account. To enable features, go to Setup > Company > Enable Features. For more information, see Enabling Features.

Important:

Warranty and Repairs Management doesn't support the Advanced Bill of Materials (BOM) feature. Some SuiteApp functions may not work as expected if you enable this feature.

Enable Features Subtab	Feature	Description
Company	Multiple Units of Measure	(Optional) Lets you use and display the unit of measure for warranty registration.
Transactions	Sales Orders	Lets you handle claims for refunds, repairs, or replacements.
	Return Authorizations	Lets you create or process return authorizations for warranty claims.
Items & Inventory	Drop Shipments & Special Orders	-
	Serialized Inventory	-
	Lot Tracking	-
	Inventory	-
	Assembly Items	-
	Work Orders	-
	Advanced Bin/Numbered Inventory Management	Lets you process claims for supported items besides regular inventory and assembly items.
CRM	Customer Support and Service	Lets you install or update the SuiteApp without errors.
	Online Forms	-

The following preferences affect how you import registration details:

• Make sure you enable the following CSV Import Preferences: Run Server Side SuiteScript and Trigger Workflows.

  • Run Server Side SuiteScript

  • Trigger Workflows

  For more information, see Setting CSV Import Preferences.

  Note:

  If you don't enable these preferences, imported registration details won't be validated and you could end up with corrupted data during claim processing.

• To update existing registrations, include the Internal ID of each record in your import file.

  You can show the Internal Id column on the Warranty Registration: Results page by enabling the Show Internal IDs preference. For more information, see General Personal Preferences.

To enable automatic warranty registration on invoices created or saved with bulk processing or billing schedules, you must enable the Automatically Register Warranty on Invoice preference.

1. Go to Lists > Warranty and Repairs > Warranty Setup.

2. On the Warranty Setup page, click the Set Warranty Preferences link.

3. On the Warranty Preferences page, click Edit.

4. Check the Automatically Register Warranty on Invoice box.

5. Click Save.

Related Topics

• Warranty and Repairs Management Setup
• Installing Warranty and Repairs Management SuiteApp
• Configuring Roles and Permissions for Warranty and Repairs Management
• Adding Warranty and Repairs Management Custom Fields to Forms

General Notices