Setting Company-Level Support Preferences

The support preferences at Setup > Support > Preferences > Support Preferences are used as the defaults for subsidiary-level preferences.

If you want to restrict support rep access to cases by subsidiary, you can also set the Restrict Cases Based on Subsidiary preference.

To set company support preferences:

1. Go to Setup > Support > Preferences > Support Preferences.

2. On the General subtab, check the Restrict Cases Based on Subsidiary box to restrict support reps access to support cases based on their subsidiary.

3. Click the Notification subtab.

4. Set the templates you use for support notification.

   You can create support email templates at Setup > Company > Email > System Email Templates. For more information, see Customizing Templates for System-Automated Email.

   For information on support preferences, see Setting Customer Service Preferences.

5. Click Save.

After you set the company support preferences, you can set preferences for each subsidiary.

Related Topics

• Setting Subsidiary-Level Support Preferences
• Setting Up Case Forms for NetSuite OneWorld
• Setting Up Online Case Forms for NetSuite OneWorld
• Customizing Support Rep Roles for NetSuite OneWorld
• Creating Case Rules and Territories Based on Subsidiary
• Setting Up Your Mail Server for Email Case Capture in NetSuite OneWorld
• Setting Up Customer Support in NetSuite OneWorld

General Notices