Customizing Support Rep Roles for NetSuite OneWorld

You can specify that support reps only see cases in their subsidiaries. Go to Setup > Support > Preferences > Support Preferences. Under the Preferences section, check the Restrict Cases Based on Subsidiary box.

Then, customize the support rep role and select which subsidiaries the rep is responsible for. If you don't select subsidiaries on the role, any support rep assigned that role is restricted to the subsidiary on their employee record.

For more information about customizing roles, see Customizing or Creating NetSuite Roles.

Related Topics

• Setting Company-Level Support Preferences
• Setting Subsidiary-Level Support Preferences
• Setting Up Case Forms for NetSuite OneWorld
• Setting Up Online Case Forms for NetSuite OneWorld
• Creating Case Rules and Territories Based on Subsidiary
• Setting Up Your Mail Server for Email Case Capture in NetSuite OneWorld
• Setting Up Customer Support in NetSuite OneWorld

General Notices