Quality Management Glossary

The following table defines the terms used in NetSuite to support the Quality Management SuiteApp.

Term	Definition
Certificate of Analysis (COA)	Quality Assurance issues a COA document to confirm that a regulated item meets its quality specifications. A COA includes the inspection results from the quality control tests for an individual item batch or lot.
Detail Frequency	The number of lot controlled or serialized item inspections.
Inspection	Examination of a product layout, product, process, or installation to determine how well it matches specific standards or requirements.
Item Inspection Standards	The Item Inspection Standards subtab displays the quality specification criteria that this inspection must conform to.
Item Quality Compliance	Item quality compliance reports can help your organization identify and avoid item quality problems. For example, wrong items received, poor or substandard item quality, or item damage.
Parent Transaction	The parent transaction, purchase order, or work order triggers the inspection.
Qualitative	Measure or test item characteristics against defined standards or requirements to confirm compliance.
Quantitative	Determine that the correct quantity of items is received in good condition. The result is a pass or fail.
Quality Administrator	The quality administrator oversees the initial implementation of the NetSuite Quality application and manages the ongoing administration of the application.
Quality Engineer	The quality engineer executes quality inspections in a timely manner with correct prioritization, ensures daily adherence to quality processes, and escalates identified quality non-conformance.
Quality Inspection	Inspections are performed by specialized personnel who check, measure, or test one or more product characteristics against predefined requirements to confirm compliance. Products that do not comply with the specifications are rejected or returned.
Quality Management	Focuses on product and service quality and how it is achieved. The main components of quality management are planning, quality assurance, quality control, and quality improvement. The goal is to ensure consistency within the organization, product, or service.
Quality Manager	The quality manager aligns quality practices with company and industry policies, and assigns and monitors quality personnel to address inspection needs and priorities. The quality manager also ensures adherence to quality processes and provides actionable data to other operations managers to facilitate continuous improvement.
Quality Specification	Describes the requirements a product should conform to. Well-defined specifications ensure that the correct specification is applied to an inspection.
Return Merchandise Authorization (RMA)	Part of the return process for a product to receive a refund, replacement, or repair during the product's warranty period.
Routing Records	A manufacturing routing is a template that contains the list of steps required to build an assembly item.
Sampling Profile	Defines the inspection sample size and its allowable characteristics.
Sampling Rate	The number of inspection sample records to create relative to the number of lots transacted.
Skip Lot Sampling	A skip lot sampling plan only inspects a fraction of the submitted lots.
Triggering Transaction	The NetSuite transaction, item receipt, work order build, or work order completion that matches a specification context. For example, item receipt (#47) initiates the inspection.
Vendor Quality Compliance	Vendor quality compliance reports can help your organization identify and avoid vendor problems. For example, wrong items received, incorrect labels, late deliveries, or incorrect item price.

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