Quality Management Glossary

The following table defines the terms used in NetSuite to support the Quality Management SuiteApp.

Term	Definition
Certificate of Analysis (COA)	Quality Assurance issues a COA document to confirm that a regulated item meets its quality specifications. A COA includes the inspection results from the quality control tests for an individual item batch or lot.
Detail Frequency	The number of lot controlled or serialized item inspections.
Inspection	Examination of a product layout, product, process, or installation to determine how well it matches specific standards or requirements.
Item Inspection Standards	The Item Inspection Standards subtab displays the quality specification criteria that this inspection must conform to.
Item Quality Compliance	Item quality compliance reports can help your organization identify and avoid item quality problems. For example, wrong items received, poor or substandard item quality, or item damage.
Parent Transaction	The parent transaction, purchase order, or work order triggers the inspection.
Qualitative	Measure or test item characteristics against defined standards or requirements to confirm compliance.
Quantitative	Check that you received the right number of items in good condition. The result is a pass or fail.
Quality Administrator	The quality administrator oversees the initial implementation of the NetSuite Quality application and manages the ongoing administration of the application.
Quality Engineer	The quality engineer runs quality inspections in a timely manner with correct prioritization, ensures daily adherence to quality processes, and escalates identified quality non-conformance.
Quality Inspection	Specialized staff check, measure, or test product features against set requirements to make sure they comply. Products that don't meet specs are rejected or returned.
Quality Management	Quality management focuses on product and service quality and how to achieve it. Its main parts are planning, quality assurance, quality control, and improvement. The goal is to keep things consistent across your organization, products, or services.
Quality Manager	The quality manager makes sure quality practices match company and industry policies, assigns and monitors staff for inspections, and ensures everyone follows quality processes. They also share useful data with other managers to help facilitate continuous improvement.
Quality Specification	A quality specification lists the requirements a product needs to meet. Clear specifications make sure the right ones are used for each inspection.
Return Merchandise Authorization (RMA)	Part of the return process when you want a refund, replacement, or repair during the warranty period.
Routing Records	A manufacturing routing is a template with all the steps needed to build an assembly item.
Sampling Profile	Defines the inspection sample size and what characteristics are allowed.
Sampling Rate	The number of inspection sample records you create compared to the number of lots you process.
Skip Lot Sampling	With skip lot sampling, you only inspect some of the lots submitted.
Triggering Transaction	The NetSuite transaction, item receipt, work order build, or completion that matches a spec context. For example, item receipt (#47) starts the inspection.
Vendor Quality Compliance	Vendor quality compliance reports help your team spot and avoid vendor issues, like wrong items, incorrect labels, late deliveries, or wrong prices.

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