Workforce Case Interaction
After June 30, 2024, the Workforce Case Interaction SuiteApp (Bundle ID: 330007) will no longer be supported by Oracle NetSuite and will not be available for new installations. After support has ended, you may continue to use the SuiteApp, but it will no longer receive updates or issue fixes.
The Workforce Case Interaction SuiteApp lets your company trace an ill employee’s interactions with others. Interaction with employees, customers, and vendors is tracked during times where highly contagious infections or viruses pose a threat to workforce health and safety.
When an employee self-reports an illness to an HR professional, the HR professional or other authorized user can log an employee case. Using the reporting employee's data stored in NetSuite, you can then generate a list of possible interactions that employee may have had. The list shows the employees who have been identified as potentially having some in-person contact with the employee in question, which could include the following:
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A common location
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A time entry in a common location
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A relationship in the organization, such as supervisor, direct report, or reporting to the same supervisor
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A project-based relationship
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A common calendar event
If you are aware of interactions that were not represented by the data in your account, you can add them manually.
You can export this list to a comma-separated values (CSV) file or other format.
The Workforce Case Interaction SuiteApp does not support the SuitePeople Effective Dating feature. The current day version of the employee record is used to determine potential contacts.
For more information about the Workforce Case Interaction SuiteApp, see the following topics: