Reorder Items

The Reorder Items feature lets SuiteCommerce MyAccount (SCMA) site users reorder items. The following example depicts a typical Reorder page:

Reorder Items Page

Frequently purchased items are displayed first according to the time frame selected by the user and then according to which items have the most individual orders. For example, if a logged-in user placed 10 orders in the last 60 days for the Estes Park Sofa Table and one order for 11 Estes Park Chests, the Sofa Table appears as more frequently purchased.

Note:

Reordering items is a default SuiteCommerce and SuiteCommerce Advanced (SCA) functionality. This topic shows you how to set up this feature for an SCMA site.

All logged-in users can see their past purchases. When you turn on the Reorder Items feature, users can reorder past purchases in two ways:

• Go to the Reorder Items page and click Add to Cart for each item.

  The user can:

  • View basic information about items they've previously ordered like product name, last purchased date, and price.

  • Increase the quantity of an item.

  • Remove items from the cart.

  • Sort items by frequently purchased, most recently purchased, price, and name.

  • View items ordered in the last 15, 30, 60, 90, or 180 days.

  • Order out-of-stock items if your site allows it. See Setting Web Store Back Order and Out-of-Stock Preferences.

• Reorder from a previous transaction that's already in the cart by viewing the cart and proceeding to checkout.

For information about how users can view items they previously ordered from different websites, see Filter Site Subtab.

Enable the Reorder Items Feature

This topic shows you how to turn on the Reorder Items feature.

To configure the Reorder Items feature:

1. In NetSuite, go to Commerce > Websites > Configuration.

2. Go to the My Account tab and the Preferences subtab.

3. Check the Allow User to Reorder Items box.

4. Click Save.

For more information about configurable properties, see Allow User to Reorder Items.

Limitations

The SCMA cart component doesn't have all the shopping cart features of SuiteCommerce or SCA. Limitations to the SCMA cart include the following:

• The Continue Shopping button on the Thank You page takes the user to the SCMA Home page and not to the shopping catalog as it does for SuiteCommerce and SCA.

• Users can only view items they ordered in the last 180 days.

• Users can view a product image, but not the product details page.

• Items remain in the cart. Users can't move them between the cart and the Save for Later list.

• Users can only increase the quantity of an item. All other item details remain the same.

Related Topics

• My Account
• SuiteCommerce MyAccount Overview
• Product Lists
• Support Cases for Commerce
• Transaction Lists
• Save For Later
• Quotes for Commerce Websites
• SuiteBilling Subscriptions for Commerce Websites

General Notices