Create an Integration User in NetSuite

Note:

This section should only be used if the automatic creation of the integration user in NetSuite failed in step 2 (Create Connection) of the Salesforce setup wizard. If the Salesforce setup wizard completed without errors, skip this section.

There may be instances when the NetSuite integration user creation in 2 Create Connection step of the Salesforce Connector Setup Wizard fails with an unexpected error. This section provides a potential workaround to creating an integration user in NetSuite if you are certain that enough licenses are available for user creation.

Important:

You need to perform the following procedure while logged in to NetSuite as an Administrator. After the user is created successfully, you need to update the company domain of the created user.

To manually create an integration user in NetSuite:

Note:

If the user creation fails, note the error displayed and contact NetSuite Customer Support.

1. Go to Setup > Users/Roles > Manage Users.

2. Create a new employee record with the following details.

   • First Name: NCP- NetSuiteAccountID

     For example, [e-mail]

   • Last Name: Integration User

3. Select Parent Subsidiary as the employee's Subsidiary.

4. Under Role, assign NCP | Integration Role from the list.

5. Check the Give Access box.

6. Set a password.

   When set, this password will no longer be required.

7. Save the created employee record.

To update the company domain of the created integration user:

1. Go to Customization > Lists, Records, & Fields > Record Types.

2. On the NCP | New Master Configurations row, click List.

3. On the NCP | New Master Configurations page, click the Edit toggle switch so that it is enabled.

4. On the INTEGRATION_USER_GIVEN_EMAIL_DOMAIN row, enter the domain name of the created user on the Master Config Value column.

   For example, if the created user is [e-mail], enter name.com on the Master Config Value.

General Notices