1. Accounting
  2. Banking
  3. Intelligent Payment Automation
  4. Switching and Migrating to Intelligent Payment Automation
  5. Transitioning from Payment Automation to Intelligent Payment Automation
  6. Offboarding HSBC Accounts

Offboarding HSBC Accounts

If you need to close your HSBC Payment Automation account before its end of support on December 31, 2026, follow these steps:

  1. Send an account closure request email to hsbcplatforms.services.support@us.hsbc.com.

  2. Settle your HSBC balances:

    • Transfer remaining funds to your funding account. Leave only the amount needed for pending payments.

    • Pay any remaining balance on your virtual card.

    • Verify that all outstanding checks are cleared. The system does not process payments after the account is closed.

General Notices