Creating an actual shift
If an employee who wasn't scheduled on a particular day ends up working, you'll need to create an actual shift for them.
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Head to the Weekly View and find the employees name on the left-hand side.
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Select the day on which the employee worked and move your mouse over the "actual" row. By clicking in this area, you'll be able to create an actual shift.
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Clicking on this will pop up a shift creation dialogue box.
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When this is filled out and saved, you'll see the actual shift appear in place.