1. Commerce
  2. SuiteCommerce InStore (SCIS)
  3. SCIS Administrator Guide
  4. SCIS Fallback
  5. Setting Up SCIS Fallback
  6. SCIS Fallback Payment Methods

SCIS Fallback Payment Methods

Fallback is designed to work when there's no internet connection. Because Fallback works offline, payment methods used in Fallback can't rely on communication with the NetSuite backend. When operating in Fallback, sales associates can use payment methods such as cash, check, and custom non-electronic payment methods that you may have created.

The External PIN Pad payment method, installed by the SCIS SuiteApp, is set as a Fallback payment method by default. Don't make any changes to this record other than setting location, subsidiary, and website filters. Fallback doesn't support credit or debit card gateways or gift cards issued through NetSuite from the store. EMV is only supported on external payment terminals that don't interact with NetSuite payment gateways.

To set filters in the External PIN Pad Payment Method:

  1. Go to Customization > Lists, Records, & Fields > Record Types.

  2. Find SCIS Payment Method, and click List.

  3. Click Edit next to External PIN Pad.

    Important:

    Don't change the Payment Method field or the Is Fallback External PIN Pad box. The setting can be enabled on only one SCIS Payment Method record. Other SCIS Payment Method records show the box as read-only.

  4. Click the Filters subtab.

    Select the Location, Website, and Subsidiary where you use Fallback. You can select more than one value in each box.

  5. Click Save to save your changes.

Note:

If you haven't configured external payment terminals in your store, or for business reasons sales associates shouldn't use credit cards with Fallback, you can mark the SCIS Payment Method External PIN Pad as inactive.

Related Topics

General Notices