Automation Capacity and Usage Fees

Order fulfillment automation is subject to usage fees and is a separate billable service in your NetSuite account. Usage fees are based on the number of sales orders that are automated with either of the following advanced order management (AOM) features in NetSuite:

Automatic Location Assignment

Assigns fulfillment locations automatically to sales order lines.
Fulfillment Request

Creates one or more fulfillment requests automatically from a sales order.

Note:

Both of these features require setup and configuration before automation runs on sales orders. See Automatic Location Assignment for more information about setting up automatic location assignment. See Fulfillment Request Creation for more information about setting up fulfillment requests.

When a sales order is automated, the system sets the AOM Automated field on the sales order to True. This field is used to count the number of automated sales orders in your account. The AOM Automated field is hidden by default on sales order forms, but you can customize a sales order form to show it. The AOM Automated field appears as a box on the sales order form – if it's checked, it means the sales order was automated.

Usage fees are based on the total number of automated sales orders in your account. Your account includes a complimentary tier of 5,000 automated sales orders. If you create less than 5,000 automated sales orders in a year, you don't need to pay for them. If you create more than 5,000 automated sales orders, you must purchase additional automation capacity. To purchase more automation capacity, contact your NetSuite account representative. The following table describes the available levels of automation capacity and usage examples.

Automation Capacity	Description	Usage Example
< 5,000	Provides free capacity for 5,000 automated sales orders. Included with your account.	If you create 4,250 automated sales orders per year, the complimentary tier of 5,000 automated sales orders is sufficient. You don't need to purchase additional capacity.
5,000	Provides additional capacity for 5,000 automated sales orders. Additional charges apply.	If you create 18,000 automated sales orders per year, you need to purchase 3 units of 5,000. The complimentary tier of 5,000 covers the remaining 3,000 orders.
100,000	Provides additional capacity for 100,000 automated sales orders. Additional charges apply.	If you create 212,000 automated sales orders per year, you need to purchase 2 units of 100,000 and 2 units of 5,000. The complimentary tier of 5,000 covers the remaining 2,000 orders.
500,000	Provides additional capacity for 500,000 automated sales orders. Additional charges apply.	Gives a total capacity of 505,000 automated sales orders, including the complimentary tier of 5,000.

Automation Capacity

Description

Usage Example

< 5,000

Provides free capacity for 5,000 automated sales orders. Included with your account.

If you create 4,250 automated sales orders per year, the complimentary tier of 5,000 automated sales orders is sufficient. You don't need to purchase additional capacity.

5,000

Provides additional capacity for 5,000 automated sales orders. Additional charges apply.

If you create 18,000 automated sales orders per year, you need to purchase 3 units of 5,000. The complimentary tier of 5,000 covers the remaining 3,000 orders.

100,000

Provides additional capacity for 100,000 automated sales orders. Additional charges apply.

If you create 212,000 automated sales orders per year, you need to purchase 2 units of 100,000 and 2 units of 5,000. The complimentary tier of 5,000 covers the remaining 2,000 orders.

500,000

Provides additional capacity for 500,000 automated sales orders. Additional charges apply.

Gives a total capacity of 505,000 automated sales orders, including the complimentary tier of 5,000.

The complimentary tier of 5,000 automated sales orders is renewed annually on the same date as the anniversary date of your contract with NetSuite. For example, if your contract renews on March 15, you'll get 5,000 free automated sales orders every year on March 15.

Automation capacity (both free and purchased) doesn't accumulate from year to year. If you create more than 5,000 automated sales orders, you must purchase additional automation capacity each year as needed.

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